No sound across HDMI eARC from TV with some apps (not all)

Answered

Leo Simmonds

• February 15, 2022 02:51

2021 Samsung TV

Node 2021

Connected via HDMI eARC.

 

Watching/playing the following apps work ok:

1. Digital TV (non-HD channels only)

2. YouTube app

3. Spotify app

 

Watching the following has no sound:

1. Netflix

2. Channel 7 App

3. Channel 10 app

4. SBS app

5. Digital TV HD channels

6. Channel 9 app

7. Kayo sports app

 

From searching online, there appears to be loads of noise from people around the world having eARC audio issues, across multiple brands of TV's, apps, soundbars, audio receivers and all other manner of equipment combinations.

 

So I don't believe this to be a Bluesound issue, but am reaching out because I'm curious if anyone at Bluesound has any advice on what to do?  Or anyone else reading this.

0

• Official comment

  

  Tony W.

  Product Support Manager

  • February 15, 2022 13:32

  If some but not all Apps are working, then it is an issue with the streamer - contact the streamer manufacturer - if the Apps are embedded in the TV, contact the TV Manufacturer to adjust App Audio settings.

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