Cannot create fixed groups through iOS bluos app on wireless

Answered
Frank Wetzels

All,

I try to use my two flex2i speakers as a stereo pair with my iPhone.

When connected to the wireless network, I see my 2 flex 2i speakers, but i cannot create a fixed group (stereo pair) on my iphone (bluos app).

When connecting the speakers to cables, it works without any issue on the same app. However, when going back to the wireless network, the stereo pair has gone.

I use the 3.16.5 bluos and 3.16.2 iOS version on an iPhone 12 pro iOS version 15.3

 

What am i doing wrong?

Regards,

Frank

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Comments

7 comments

Date Votes
  • Official comment
    Tony W.
    Product Support Manager

    Hi Frank

    Remembering Stereo Pairs is a combination of Mac Address, IP address and mDNS Player name. Switching the connection method will break the Stereo Pair. That being said when creating a Stereo Pair, the connection method does not matter. You can create stereo pairs wired, wireless or one wired and one wireless... you just can't change the connection once created. If problems persist, please have our Support Crew look at your even log by selecting Help, Send Support Request.

  • Lasse

    Im not sure at all this is true, im just guessing. I think for the stereo pair to work, they must be on wireless, but maybe this is not the case?

    So are you sure they are connected correctly to the wireless network both of them, and not using Bluetooth ?

    You can on the app go to diagnostics, and check if they are actually correctly to the wifi network, and which signal strength they have.

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  • Frank Wetzels

    The manual states that you can pair them to a stereo pair. The manual does not mention any restrictions to the underlying technology. BTW. it does not make sense if it would only work on cables and not on wireless. Why would you than even buy these speakers.

    At this moment the flex2i's are paired to 1 stereo pair, but connected to a switch. My phone (and laptop for that matter) see them as one pair. Great!

    However, when unplugging the cables from the flex2i's and wait a bit, the pair dissapears. Also, I cannopt create a new one.

     

    BTW: on bluetooth, I simply see two speakers. I can connect to both of them, but that does not give a stereo sound.

     

    Regards,

    Frank

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  • Frank Wetzels

    ok. I succeeded to set it up. But, I noticed the following:

    I have 3 SSID's on my wireless network on the same AP, say A, B and C. ssid-A is the family SSID and configured on 5 GHz only. The other two are for diverse wireless components (ssid-B) and guests (ssid-C). Both B and C are on 2.4 GHz only.

    I noticed two things:

    1. When sitting in ssid-A (5 GHz) and try to configure a flex2i through the hotspot method (disconnect flex2i from its power, put power back and press the play button until the LED blinks red. Then, on the iphone go to settings and wifi), select the flex2i and configure it through Airplay2. Then the iphone tries to assign ssid-B instead of the A on which I am. This is confirmed when going to the flex2i's webpage (remeber you can go to it's webpage as soon as you know the IP address which I know since i manage the DHCP server). The airplay2 setup does not succeed ('unexpected error. try again'). Through Blusound app the speakers are not visible. Even when configuring manually (through webpage), the configuration does not succeed, as given in my previous posts.
    2. Now, when sitting in either ssid-B or C (so, 2.4GHZ), everything works well. Eventually, I can get both speakers configured and paired into a stereo pair.

    During the above scenario's I did not use any cabling towards the speakers.

    So, trying to configure a speaker from a 5 GHz ssid, it seems not to work. When configuring from a 2.4 GHz ssid- it works... Does it make a difference in what frewquency you're ssid is in?

     

    Regards,

    Frank

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  • Tony W.
    Product Support Manager

    The PULSE FLEX 2i supports 5G - the PULSE FLEX does not - (the model names appear on the back). If they are on the same sub-net but different SSIDs it should not matter... 

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  • Frank Wetzels

    Hello Tony,

     

    One question: I see that my Access Point does not allow certain packets to be forwarded between different ssid's. What protocols are required to have everything working correctly? I suspect multicast required. Do you what groups?

     

    Regards,

    Frank

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  • Tony W.
    Product Support Manager

    www.bluesound.com/network101

    If problems persist, please contact our Support Crew for your unique home network-specific questions by e-mailing them at support@bluesound.com or by selecting Help, Send Support Request in the App.

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