Issue with Ehernet

Answered
Sébastien Dhuime

Hi

Since I applied the last upgrade, I can't find my Bluesound Node (wired) anymore in the app. I have done a factory reset, rebooted my internet box. When I finally configure it in wireless mode, it's working fine, but after that, when I am connecting the ethernet cable again, the Bluesound Node stops working, it disappears again from the app and I can't find it anymore (although the LED is solid blue). Only the wireless mode is working.

Sébastien

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Comments

11 comments

Date Votes
  • Official comment
    Tony W.
    Product Support Manager

    HI Sebastian

    We have been able to replicate this issue here in our BluOS Lab - look for a software patch, BluOS 3.16.7 in the coming day or so to resolve this issue. We do apologise for the inconvenience...

  • Sébastien Dhuime

    Thanks Tony, as I said, it's working fine on Wifi, so not a big issue if this is solve in the next days.

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  • Tom899

    Hi Tony, I've ordered a new Bluesound Node, it will be arriving this Friday 2/4. I was planning on initially configuring it with wired Ethernet. After reading your comment to Sebastien, should I configure it with WiFi until this patch comes out? Or do you think BluOS 3.16.7 will be out by this Friday?

    Tom

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  • Sébastien Dhuime

    Hi Tony, I have applied the patch 3.6.17 but this is not solving the issue unfortunately

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  • Tom899

    Hi Sebastien, sounds unfortunate that wired Ethernet is not working. Do you think this is wide spread or isolated. I'm wondering which way I should go, Ethernet or WiFi?

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  • Sébastien Dhuime

    Hi Tom from my part, with my HiFi installation I don't hear any difference between Wifi and wired. I have read somewhere that the Bluesound is working in the same way, with same results even for HiRes files, but I let Tony answer on that point

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  • Tom899
    • Edited

    Thanks Sebastien, hopefully Tony will chime in with direction.

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  • Tony W.
    Product Support Manager

    Then it may be just a bad cable - replace the cable and if problems persist, please contact our Support Crew at support@bluesound.com

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  • Tom899

    They just updated my delivery for my NODE to today! I will configure it with Ethernet and see what happens.

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  • Sébastien Dhuime

    The problem is solved, it may have been a cable / connection issue (I used another one, it worked well, and again with the first one, it worked also). 

    Tony one last point for you if I may. Is the BlueNode compatible with cat7 ethernet cable ? Will there be any difference ?

    Thanks

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  • Seppi Evans
    Hi-Res

    Cat7 is backwards compatible so will be fine to use, however won’t give you any benefits apart from costing more.

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