Still not updating to 3.16.5 - Powernode.

Answered

Thomas B Robison

• January 28, 2022 13:30

My Powernode is still not responding to the upgrade to 3.16.5.  I have tried three times since yesterday, one time being about 30 minutes ago.  Just the solid, steady red led light status.  Any suggestions?  Should I reset to factory, then give a whirl?

Thanks,

Thomas Robison

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• Official comment

  

  Tony W.

  Product Support Manager

  • January 31, 2022 18:26

  Hi Thomas

  This is very unusual - I have escalated your issue to our Support Crew for a closer look
• 

  Thomas B Robison

  • January 31, 2022 15:25

  This is what I've tried today:

  Again, tried updating my Powernode to 3.16.5 via the MacOS Desktop app.  Results were the same, at first it responds with a quick flash, or two of green, then shifts to solid, steady red led and nothing happens.

  Tried the same updating using my iOS app, same results.

  Tried resetting Powernode via "Factory Reset", which worked fine.  Then tried firmware update to 3.16.5 with no results.

  Next, I have downloaded the firmware update to my laptop and will place it on a usb thumb drive and try that method, next.

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• 

  Adam

  • February 01, 2022 17:43

  Copy it to the root directory of a FAT32.

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