Java -error after update BluOS Controller Windows app v3.16.1

Answered

Peter Zwarts

• January 27, 2022 19:13

Dear Support,
After updating the windows controller app to the latest version (v3.16.1)  I'm not able to open the BluOS-controller. It gives me all kinds of errors. See attached screendump.
Uninstalled the update, rebooted the PC, installed v3.16.1 again with the same result.
Luckily I still can play music using the Android app.
Can you please assist?

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• Official comment

  

  Tony W.

  Product Support Manager

  • January 27, 2022 21:13

  Hi Peter

  I have escalated your request to our Support Crew - they will be in touch via e-mail with some 1:1 troubleshooting tips.
• 

  Peter Zwarts

  • January 27, 2022 21:20

  OK, Tony, thank you.

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• 

  Bjørn Ulvik

  Hi-Res

  • January 27, 2022 21:39

  Maybe 3.16.2 works better?

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• 

  Peter Zwarts

  • January 28, 2022 09:14
  • Edited

  Hi Bjørn,
  v3.16.2 is the latest I can find to download and this one is giving me the same errors.

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• 

  Bjørn Ulvik

  Hi-Res

  • January 28, 2022 09:36

  Ok, try uninstalling the controller, and delete the (hidden) folder;
  C:\Users\you username\AppData\Roaming\BluOS Controller.
  Reinstall the controller and see what happen.

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• 

  Peter Zwarts

  • January 28, 2022 10:39

  Hi Bjørn,
  Thanks for the suggestions, but unfortunately the result is still the same: error-messages.
  I uninstalled the controller and deleted the controller entry from the appdata-folder.
  I also deleted all registry entries of the BluOS-controller.
  Rebooted Win10 and reinstalled the controller v3.16.2.
  Luckily the controller-app on my phone still works so I am able to play music.
  It's just weird that the desktop-app fails. Had no troubles with all previous versions.

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• 

  Bjørn Ulvik

  Hi-Res

  • January 28, 2022 10:56

  Bad luck then :-)
  
  Are you installing the controller "for everyone" or "just me"?

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• 

  Peter Zwarts

  • January 28, 2022 11:18

  Installed the controller for my profile only since I am the sole user. Maybe more Lucky after next update.

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• 

  Peter Zwarts

  • January 30, 2022 13:22

  The problem might be the fact that there is a folder (app.asar.unpacked) in
  \BluOs Controller\resources\
  
  

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