Cant access audio setting in the BluOS app for my powernode

Answered

Comments

6 comments

  • Official comment
    Tony W.
    Product Support Manager

    HI Brian - Your Player is not communicating with the App.

    https://support.bluos.net/hc/en-us/articles/360000303528

     

  • Brian Whitehead

    This refers to players not appearing in the app. This is not the case here, its seeing it fine. The only thing that is not being seen is the 'audio settings'. I've moved it from WiFi to a wired connection and still no luck.

    1
  • Ollie Barratt

    I also have this issue on my NAD C700. App is definitely connecting to the unit as I can control most things, like volume and music. I cannot access any Audio Settings via the app, it suggests "No Information Available" and some things such as 'Dark Mode' or displaying the volume as a percentage don't respond to my toggle changes within the app. This was working fine on a different C700 I have used so I know this is a bug. Any fix for this please?

    0
  • Tom R

    I also have this issue, appearing only this week.

    0
  • Seppi Evans
    Hi-Res

    Hi Tom, as Tony posted this is an indication of a communication / network issue.

    Try powercycling your router, then when it’s full up and running use the BluOS app to reboot the Bluesound player followed by closing all the apps and rebooting the device you use to control using the BluOS app.

    0
  • Brian Whitehead

    Well somebody else is having this problem.

    My Powernode is now a piece of virtual junk just sitting there for the last 10 months on the stand because of this issue. The bass is just too heavy and I just cant listen to it. I've now gone back to my CD player and portable radio.

    Everything I tried to get to audio settings just didn't work, from clearing the router (which then makes a major task of adding all you devices again) etc to resetting everything - it just doesnt work. The only response I got from support is the above article which is not what my problem is....they sent it and then marked it as solved!!!!!

    If I sound bitter about this, I am. Complete waste of money.

    0

Please sign in to leave a comment.