Tidal Connect DISconnects

Answered
David López
  • Edited

Good afternoon.
I have a new Node 3 and the latest update has been installed and I use a POCO F3 with Android, updated as well.

The Tidal Connect app gets out of sync from the Node every few seconds or minutes, it is very annoying.....

Tidal inside BluOS seems to work correctly, but when I use the mobile with the native Tidal app and select the Node using Tidal Connect after a few seconds or minutes it disconnects and then I can no longer control the playback (and sometimes to play from the cell phone speakerphone)

If at that moment I press play or select another song, it plays through the mobile speakers while the initial song continues to play through the headphones connected to the Node.
It forces me to interrupt the song and reconnect via Tidal Connect.

With an iPad it doesn't seem to happen, but with the phone it should work perfectly.
I don't know what to do, it's quite annoying (And buying an iPhone is not an option for me).

 

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3 comments

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  • Official comment
    Tony W.
    Product Support Manager

    When using TIDAL Connect, you are using TIDAL's native app. I would check with TIDAL.com about updates or issues with their Android App.

  • David López

    Thank you very much for your quick response Tony :)

    Indeed, it is the native Tidal app that syncs with Node through Tidal Connect but after a short time it gets out of sync.

    The BluOS app seems to go fine and I can manage Tidal from there without apparent problem, although I haven't tested it much.
    The idea anyway is to use the native Tidal app for all the little benefits of its interface.

    Thanks for looking for more info, I look forward to hearing from you.
    In the meantime I will continue testing with an iPad to corroborate that it goes well and with another Android phone.

    For testing, can I somehow reset the node to factory settings or reinstall your firmware?
    Do you think it's possible that the Android Tidal app works fine but for some reason the Node ejects or rejects that connection and that's why it gets out of sync?

    On a side note, I have both devices on the same wifi network and also the Node over ethernet cable as well as wifi.

    Thank you very much again.

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  • Tony W.
    Product Support Manager

    A factory reset will not change functionality - merely erase your TIDAL credentials. For further troubleshooting, please send our Support Crew an event log by selecting Help, Send Support Request in the app...

    But I recommend my earlier comment first.

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