iPad Pro Drops Connection

Answered

Steve Z

• January 10, 2022 18:39

Pulse Flex 2i stops playing every time the iPad has a notification (i.e. Teams, Gmail, Outlook)

Not sure where to go to as this is a new device.

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• Official comment

  

  Tony W.

  Product Support Manager

  • January 10, 2022 20:34

  Hi Steve

  This may be part of iOS 15's Focus settings while using AirPlay. Check your iPhone Settings under Focus or Notifications and ensure notifications do not interrupt music playback.
• 

  Seppi Evans

  Hi-Res

  • January 10, 2022 20:22

  Hi Steve, you don’t say what your music source is on your iPad but normally you would configure your streaming service in the Bluesound App and use the app to browse and play music. Then notifications would not effect the music playing,

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  Steve Z

  • January 11, 2022 15:41

  Tony

  I did turn off Notifications and Focus, and it still is happening.

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  Tony W.

  Product Support Manager

  • January 11, 2022 16:31

  HI Steve

  Please select Help, Send Support Request in the BluOS App so our Support Crew can review the event log file of the player and take a closer look

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  Steve Z

  • January 11, 2022 17:00

  Tony

  Thank you! I did send a support request in.

  Steve Z

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  Steve Z

  • January 20, 2022 16:28

  Actually Tony, I think I found out who the culprit really is/ was. It seems that the Bluetooth USB adaptor for my Jabra headset was connecting to the Pulse Flex 2i. 

  Once I turned off the "automatic search and connect to the device" it no longer drops my streams.

  

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  Tony W.

  Product Support Manager

  • January 20, 2022 16:31

  Great news - let Jon know - you are in great hands with him.

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