iPad Pro Drops Connection

Answered

Steve Z

• January 10, 2022 18:39

Pulse Flex 2i stops playing every time the iPad has a notification (i.e. Teams, Gmail, Outlook)

Not sure where to go to as this is a new device.

0

• Official comment

  

  Tony W.

  Product Support Manager

  • January 10, 2022 20:34

  Hi Steve

  This may be part of iOS 15's Focus settings while using AirPlay. Check your iPhone Settings under Focus or Notifications and ensure notifications do not interrupt music playback.
• 

  Steve Z

  • January 11, 2022 15:41

  Tony

  I did turn off Notifications and Focus, and it still is happening.

  0
• 

  Tony W.

  Product Support Manager

  • January 11, 2022 16:31

  HI Steve

  Please select Help, Send Support Request in the BluOS App so our Support Crew can review the event log file of the player and take a closer look

  0
• 

  Steve Z

  • January 11, 2022 17:00

  Tony

  Thank you! I did send a support request in.

  Steve Z

  0
• 

  Steve Z

  • January 20, 2022 16:28

  Actually Tony, I think I found out who the culprit really is/ was. It seems that the Bluetooth USB adaptor for my Jabra headset was connecting to the Pulse Flex 2i. 

  Once I turned off the "automatic search and connect to the device" it no longer drops my streams.

  

  0
• 

  Tony W.

  Product Support Manager

  • January 20, 2022 16:31

  Great news - let Jon know - you are in great hands with him.

  1

Please sign in to leave a comment.