Why is BluOS support so slow regarding Windows App

Answered

Splainfish

• January 07, 2022 16:05

I've had problems with the Windows app npt starting successfully.  Tried support one time and never did resolve it.  EVentually it started working again.  Failed again a week ago and despite multiple contacts and tickets open I cannt get any response from BluOS support.  

is it just me? Is there some magical incantation to get them to respond? DO they not support the Windows app?   BTW this is ticket #256239

Windows 11 fully up to date and multiple attempts to reinstall the BluOS app.  it tries to start and then hangs, no windows opens.

Any ideas how to get this team attention to address and obvious bug is appreciated.

 

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• Official comment

  

  Tony W.

  Product Support Manager

  • January 07, 2022 17:48

  Thank you all for your continued patience as we continue to deal with all your support issues over the Holidays. We will get to everyone as soon as possible.
  
  

  Richard - uninstall the BluOS App for Windows and download version 3.16.1 released late this week
• 

  Connie Priebe

  • January 07, 2022 16:28

  Having the same issue, different problem, but Customer Support is non-existent. Ticket assigned and then no response at all.

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