Connection lost when playing Hi-Res flac from NAS
Answered
I have a stereo pair of Pulse2 - a Mini2i and a Flex.
My music is stored on my local NAS and is FLAC, a lot of it is HI-Res.
Recently, when the speaker switches from playing a CD quality track to a HR track the speaker stops playing and disappears from the app. I have to wait for a while before the speaker will continue to play from where it left off, and reappears in the app, occasionally I have to use the remote to skip to the next track before it will play again. I reported this recently and was told it was a network issue. (this does not happen all the time and is in fact quite random)
For the record, I am an IT and network specialist, my house is cabled throughout, and the equipment I use is of a good standard, I do not use the router/modem supplied by my ISP.
I just went to the trouble of borrowing a Hi-Res speaker from another brand and it does not have these issues when playing my music. Also, if I use plex, multiple speakers and users can play all my music without issues.
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Official comment
The symptoms you describe are indicative of a networking issue, your house is cabled but you did not say if your Bluesound devices are or if they are using WiFi.
So what Router, Switch, WAPs are you using… presume you have reserved IPs for not only your Bluesound equipment, the devices you use as controllers but also your NAS. What is your NAS?
If you play different Hi Res track simultaneously to your device can you generate the issue?
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MY router is a Netgear Nighthawk R7000 with FreshTomato Firmware.
All Speakers a cabled and haver static IPs
NAS is Netgear Readynas 214 populated with 4 x WD RED drives and both ports are assigned static IPs
As stated, the issue arises almost every time a Hi-Res track plays. In fact as I'm writing this, the speaker has dropped of whilst playing Hurricane (HR) by Bob Dylan, it's just stopped for the third time on the same Track and this time it's not coming back, so I'll have to reboot it.
Interestingly, the speaker is still visible through a web browser, but had gone from the app. Had to use the web interface to reboot it.
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Personally I would dig out the ISPs router and temporally try it to see if the same occurs. If you are using wifi just configure it to use the same SSID / password as the Netgear to save config issues.
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I will see if I can find it and come back to you in a couple of days - find it strange that all speakers will play CD quality flac all day
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You could try different CDs to each player so they are all going at the same time. Also if the NAS has any DLNA / media / streaming services running it’s worth turning them off.
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I have tried a different router - same result
I have purchased a different brand of speaker, and it works without any issues, seems that other comments where bluesound just blame the network is true. Cant believe that I have £2k worth of speakers that don't work as they should
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Your other brand are probably not using multicast, something that has to be configured on the router.
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it doesn't alter the fact that even with a different router, I still have the same issue with the Bluesound speakers when playing Hi Res tracks in particular.
All we all want, is.... to be able to listen to the music of our choice without constant dropouts.
Without doubt, Bluesound speakers sound the best and I'd really like a solution to this issue
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Play some music and when you get drop outs from the Bluesound App select Help… Send Support Request. This will forward the logs onto Bluesound for them to diagnose.
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Well the good news is I've found a solution!
I tried a different router, didn't make any difference so...
I bought a different brand of speaker, this worked OK and although it plays the HR tracks, I don't believe they are played as HR - the sound quality is nowhere near that of the Bluesound.
My issue only occurred when playing HR tracks or when the playlist switched from CD to HR tracks
So, I added a new NAS with SSD drives, this has sorted the problem, now all my tracks play without any issues, I can now get the multiroom to work too.
Thanks to Bluesound for analysing my logs and helping to identify the issue even though they couldn't offer a final solution
It's cost me to add the NAS but it's well worth it to have all my music playing the way I want it.
No matter what you may read or hear about Hi-Res - especially from Sonos - Bluesound definitely make HR tracks sound awesome.
I hope this helps anyone experiencing similar or the same problem.
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