NAD T787, VM300 and BluOS module not working anymore

Answered

Jeroen Top

• December 27, 2021 21:40
• Edited

Hi,

I have the above configuration and it used to work fine.

Suddenly it stopped working (some time already).
I cannot select the BlueOS/BlueSound input on my NAD anymore.
My iphone/ipad can see the BluOS module fine, it looks like it is working as all my other Bluesound gear, but since I cannot select the input on the T787 I have no sound which is not what I bought it for ;).

The BluOS module says in my app there is no firmware update. It's on 3.16.1

What is going on?

Is there help underway or some kind of workaround?

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• Official comment

  

  Tony W.

  Product Support Manager

  • December 28, 2021 13:06

  Power down your T-Series amplifier using the back panel switch - wait 5 minutes. Power it back up.

  If the problem persists, please contact support@nadelectronics.com to locate e a service centre near you to see if the card is seated correctly.
• 

  Jeroen Top

  • January 05, 2022 08:59

  Thanks Tony. This worked!

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