Cannot connect BlueOS and my account Idagio

Answered

Тимур Нуров

• December 27, 2021 14:01

Hi

I have tried several times to add strimming service IDAGIO to Blue OS connected Musical services list, but all times I just received the message. Authorization failed. IDAGIO: no successful authentication.  I have a Premium+ account and my name and password are correct (I checked it twice in original IDAGIO app).

But when I go to IDAGIO through the free account version that offers by BlueOS it turns out that my account is ok. Unfortunately, I cannot listen the music in Lossless quality there. IDAGIO told me that my browser (Blue OS) is not supported this format, only 320 Kbit. When I leave the free app, the IDAGIO logo was not appeared in the connected Musical services list and I have to go thought the procedure again.

0

• Official comment

  

  Tony W.

  Product Support Manager

  • December 28, 2021 16:19

  You will have to contact Idagio regarding issues with your account and why it is not working. They will be happy to assist.

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