Why the sound turn off on Powernode after a little while I switch TV on?

Answered
Robert Kelemen
  • Edited

When I switch my TV (Sony Bravia) on, the Powernode sets the input automatically to HDMI and starts playing the sound. After some seconds the sound mutes (but the Powernode not). The sound is hearable again only when I push the "-" or "+" volume button on remote control or the Powernode contorl panel and it sets back to the former level. Could you please help.

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Comments

3 comments

Date Votes
  • Official comment
    Tony W.
    Product Support Manager

    Check your HDMI Cable - then consult your CEC settings on the TV - either the signal is not making it to the POWERNODE or some other HDMI connected device (such as the TV) is over riding volume being sent to the TV.

    If problems persist, please select Help, Send Support Request so our Support Crew may take a closer look.

  • Robert Kelemen

    Thanks the rapid replay, Tony,

    Could be useful, if I disable the Auto Sense? In case, the HDMI cannot set the Powernode on and off. The TV remote control will set on the HDMI input and the CEC signal will not mute.

    Does it solve the problem?

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  • Tony W.
    Product Support Manager

    Disabling Auto-Sense in the POWERNODE will mean you will have to manually select HDMI Output in the App when turning on your TV. It will not prevent the TV from sending CEC commands... it will just mean the POWERNODE will stop listening to them. if some other device is taking away the audio signal by CEC commands, the TV will still listen to that.

    Does it solve the problem? I Don't think it will as I think the problem is originating in the TV.

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