Volume soundbar and Pulse Flex not in sync

Edwin Binnenhei

• December 06, 2021 09:03
• Edited

I have a Bluesound Pulse soundbar2i and 2 Pulse Flex2i speakers.

My configuration is as follows: The two Flex speakers as a stereo pair and grouped with the sounbar. As soon as I want to control the volume with the remote control of the television + or - the volume levels of the Flex speakers are not in sync with the sounbar.

If I control the volume with the APP the volumes are nicely in sync.

If I put the Flex and Sounbar in stereo surround mode the volume levels are in sync when using the TV remote control.

How can I solve this problem or do I need a firmware update?

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• Official comment

  

  Seppi Evans

  Hi-Res

  • December 06, 2021 10:32

  Hi, this behaviour is correct. However what you should do is create a home theatre group…

  https://support.bluos.net/hc/en-us/articles/360000220107-How-to-create-Fixed-Groups-
• 

  Edwin Binnenhei

  • December 06, 2021 10:58

  Hi Seppi,

  The problem with the home theater group is:
  When we are watching a talkshow the voice volume is very low. When there is music in the a talkshow we have a very loud music volume.
  My point is that the home theater group voice volume and other sounds are NOT on the same level it's very annoying.

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• 

  Tony W.

  Product Support Manager

  • December 06, 2021 13:51

  Hi Edwin

  That is because, with a Home Theatre Group, you are receiving a true Dolby Mix from your TV. Dolby content is very different than two-channel content and often mixed 6-12db quieter. Depending on the model of your SOUNDBAR, check your Audio Settings in the App and see if you can enable Enhanced Dialogue to help with this.

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• 

  Edwin Binnenhei

  • December 06, 2021 21:19
  • Edited

  Enhanced Dialogue was tested but not the result what I expected.

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