Wired sub out of sync from soundbar

Answered

Ray Halpin

• December 05, 2021 17:05

I have a wired sub connected to a pulse+ soundbar with 2 pulse 2is in the background and a sub plus. All of the wireless bluesound equipment stays in sync but after about 5 minutes the wired sub gets out of sync with the the sound bar and the other equipment. The issue resolves every time I turn subwoofer off and back on in the app for the sound bar but obviously that is a pain in the butt to have to do every few minutes. It seems to be more prevalent with some apps than others, is there some setting that I am missing? In? In Amazon music it seems to stay synced but with spotify it goes out of sync within 2 to 5 minutes.

1

• Official comment

  

  Tony W.

  Product Support Manager

  • December 06, 2021 13:59

  Hi Ray

  Review your subwoofer documentation to adjust the phase setting to keep your sub in sync.
• 

  Ray Halpin

  • December 05, 2021 17:14

  I figured out that when you change playlists even within the same Music app like spotify or Amazon it starts to get out of sync. Spotify seems to automatically creep out of sync after a few minutes whereas Amazon stays in sync until you change playlists... Very weird

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  Robin Holmlund

  • March 31, 2022 16:57

  Same for me. Spotify play Will get out of sync subwoofer after a few seconds. If I connect via chromecast and tv it works.

  Something is wrong.

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  Ray Halpin

  • April 01, 2022 00:58

  I kept having sync issues when I had both a wired sub plugged into the soundbar and a wireless sub paired to the same soundbar.  I unplugged the wired sub and my sync issues disappeared.  I placed the wireless sub against a corner of the room to amplify the bass it produces and found that it is adequate to replace the wired + wireless bass (not the same...but much better than having to contend with almost constant out-of-sync subs).  I would think that for a nearly $2K setup, you'd be able to wire a sub + have a wireless sub and the software would be able to figure itself out and keep everything in synch...but my programming days are over and apparently firmware doesn't work the same way as it used to...so it appears that you can only have a wired sub OR a wireless sub, but not both...

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