Daily Node 2i disappearance from network
Hello, after the recent OS update both my Node 2i devices drop off the network daily. Neither my iOS nor my Android controllers can connect to them, the only thing that helps is the device restart. This is completely unacceptable, Bluesound / BluOS platform should be mature by now regarding basic connectivity. My Sonos devices work flawlessly on the same network. I will submit a support ticket but any advice is welcome. Thank you. [Both devices have static IPs, blue light is on, there were no network changes, etc.]
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Official comment
None of the other devices on the network seem to have this problem
Most likey none of the "other devices" are using the "multicast network protocol".
If Multicast is not implemented (or bad implemented) in your gateway/router, or your Wi-Fi is blocking the traffic you will obviously have issues.Multicast is essential in Bluesound equipment making it possible for one "host" to send audio to multiple "receivers".
My experience with Bluesound equipment (5 different "players") for the last 5 years, no drop-outs and no connectivity issues. -
I have the same problem with my m10 v2. Using it fine then until maybe an hour in suddenly can't find the m10 on the bluesound app. Have to restart the M10 before it connects again. New occurrence.
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Hi Henry, I know you have static IPs which is brilliant but Routers do unfortunately go crazy, a reboot of the Router would be the first thing I would do to see if that helps.
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^^^ This!
Bluesound also has to stream and sync between multiple BluOS devices which a TV does not.
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Why is that the Spotify app can find and play on my node 2i, but the Blu app always has problems and I have to reboot the device every few days. If the Spotify developers can figure it out, perhaps you should be able to as well. People don't care about excuses or why it's too hard, if you can't figure out how to make your devices stable without people changing configuration options on routers etc, then people will move on to other devices. Here's a thought, how about adding the option to reboot your device every night, something you only do for applications and devices that have lots of problems.
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Why is that the Spotify app can find and play on my node 2i, but the Blu app always has problems and I have to reboot the device every few days.
Short answer; Because Spotify is using a different network protocol than "multicast".
Since Bluesound players really don't have problems/issues regarding network, rebooting every day will not fix what's broken...in this case, your network.1 -
Rob, you could try rebooting your Router daily which will probably help.
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So the fact that I reboot my bluesound player and then it magically reconnects and suddenly shows up again and I didn't reboot my network means its a network problem. Wow, that's amazing analytical ability that you have shown. Rebooting the device did solve the problem, in a day or two the device will stop connecting to the network that it is now connected to. People don't want to have to play around with networks and settings to get things to work, it should just work. All my other devices have no issues with my network, just the bluesound. Maybe you can put something on the old agile parking lot, a feature request to reset your wifi connection once a day in the middle of the night until you figure out how to make your devices reliable.
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Hi Rob, as said before, Bluesound players are using multicast.
Multicast network protocol is one-to-many. Meaning one stream can be sent to multiple devices from one "sender".
Multicast is the preferred method as it avoids "flooding" of the network when more than one player is in use.Multicast can be "rather chatty", and therefore a lot of routers are blocking traffic between LAN and WLAN, or between VLAN in a standard configuration.
Most likely your router have some settings that can be adjusted so the multicast traffic can pass without being blocked.
That is a one time adjustment, and once it is working as expected, it will most likely continue to do that.Every time you connect or reboot your player, the router will create a "multicast group" so "it" knows where to send the "traffic". Rebooting your router will do exactly the same as rebooting your player, create or add the player to a new group.
You can continue to argue and "blame" Bluesound for your issues, but unless there is a hardware fault, it is your network.
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Why wouldn't I blame Bluesound for the issues, if you look at the original post it states after the OS update the device disconnects. His network didn't change, the software on the device did. It is an interesting thing where the OS gets an upgrade and we blame the router which didn't change. But I will try one more time. Most people don't even know what a router setting is, the internet guy comes to your door sets up the box and you set up a password and voila you have internet access with WIFI. You don't even get any type of documentation that states, these are all the wifi settings/options or even the password to logon to your router. So if someone asks me, can you recommend bluesound devices, I have to say no because you don't want to deal with issues like this. Or you can put a little ticky box on the settings that says reboot your network connection nightly to resolve router issues. There is an even easier way to solve it, buy a wifi outlet, plug your bluesound into it and set up a schedule to reboot once every day or so, and the device will be available and even it if isn't you can turn it off and on from your smart phone using it's app and the BLU app will magically start working again.
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Hi Rob, as a test on your Router reserve IP addresses for all your Bluesound Devices, Controllers and NAS (if you use it for music)
Then when you next have an issue reboot only your Router and see what happens.
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I have Sonos speakers all over the house. The Sonos Boost solved the problem of disappearing speakers Why doesn't Bluesound do the same? Problem solved.
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^^^
Sonos was created long before decent WiFi or meshes were available and the Boost or wiring one of their devices actually creates a new dedicated network which is proprietary. This is not needed with decent hardware available today.
Unfortunately most routers supplied free of charge by ISPs are rubbish and not fit for purpose. In the UK the only decent routers supplied are the Fritz!box from Zen and even that has issues or the devices AAISP supply but they charge quite a bit more monthly.Most cases can be fixed / helped with the info posted in this thread,
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If the network connection is the source of disappearing nodes and the routers supplied by ISPs are defective why not have a proprietary dedicated network like Sonos. I use Roon to play all my music. Sonos speakers are always available. I have the powernode 2i and the node 2i. They randomly disappear and I have to unplug them and plug them back in to work. Somewhat frustrating.
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Suggest you log a support ticket with Bluesound for them to have a look.
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Found a solution that appears to be working. I attached a Wi-Fi extension pod in the room with the powernode 2i. I attached it with an ethernet cable to the powernode 2i and I have not been disconnected since.
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I think I found a solution:
(1) Sell all Bluesound equipment
(2) Buy Sonos speakers
(3) Enjoy music without disconnection and dropouts
From what I read in many posts on the forum, Bluesound is only designed for specific setups and will always have issues with more common networks. They are not interested in providing a solution that works for all, while Sonos does.0
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