regular problems connecting to my node 2.

Answered
bras christophe

Bonjour
je viens à vous pour des problèmes réguliers de connexion à mon nœud 2.

Depuis plusieurs semaines, je suis obligé de réinitialiser mon nœud une fois par semaine pour l’utiliser. Il fonctionne correctement pendant quelques jours puis, soudainement, l’application bluesound (sur windows et android) ne peut plus détecter le nœud sur le réseau.

Sur Android, j’ai un message qui me dit que le nœud ne doit pas être connecté au même réseau. Pourtant, c’est le cas. La lumière bleue est allumée. Je ne comprends pas l’origine du problème. Merci d’avoir donné quelques solutions parce que c’est vraiment très douloureux.

 

Courtesy of Google Translate
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I come to you for regular problems connecting to my node 2.

For several weeks now, I have had to reset my node once a week to use it. It works fine for a few days then suddenly the Bluesound application (on windows and android) can no longer detect the node on the network.

On Android, I have a message telling me that the node must not be connected to the same network. Yet it is. The blue light is on. I do not understand the origin of the problem. Thanks for giving some solutions because it is so very painful.

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Comments

5 comments

Date Votes
  • Official comment
    Tony W.
    Product Support Manager

    Bonjour Christophe

    Please reboot your router, wait 5 minutes, then reboot your player, wait 5 minutes then restart the BluOS App on your smartphone. If problems persist or return within a day or two, please select Help, Send Support Request in the App

  • Scott Law

    I have the exact same problem as Christophe. In addition, I uninstalled BluOS on android phone, then reinstalled. It is now locked in Welcome to BluOS, get started mode, which then goes Looking for Players with white circle of death

    rebooted router, rebooted node2, verified that phone is successfully connected to wifi with good speed. Node 2 device has blue light. 

    It used to do this once a month or so, now constantly. Once in awhile it randomly hooks up ok.

    Have had node 2 and bluos for over five years.

    Send support request in app is worthless, THERE IS NO WAY TO SEND THE REQUEST, NO RETURN KEY, NO LITTLE PAPER AIRPLANE, NO "SEND",  so have to resort to this mechanism

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  • Seppi Evans
    Hi-Res

    Hi Scott, this “smells” like a Router issue. Have a look to see if there are any multicast settings that can be enabled on your Router, also it would have had firmware updates which can change  / remove settings so be aware of this.

    You can send a support request from this very webpage… at the bottom right hand side is a blue “? Support” button,

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  • Tony W.
    Product Support Manager

    support@bluesound.com is also a great way to contact us.

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  • Scott Law

    Seppi, tony w

    Router was rebooted... none of the other devices using the router have an issue. Also, the Node 2 was

    working fine with the current router just 3 days after multiple reboots of Node 2 and stopping the BluOs on the phone. 

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