3.16.1 Renders Device Unusable

Answered

Greg Pugh

• November 30, 2021 18:29

After "upgrading" to 3.16.1 I'm having dropouts in signal every 10 seconds or so. I've unplugged and replugged everything, done a full factory reset, etc. I've submitted a report to support and haven't received a response. There are multiple mentions of this across the internet, and Bluesound seems to be just reciting their stock advice to everyone and continuing to update players. When are they going to acknowledge this is a serious bug?

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• Official comment

  

  Tony W.

  Product Support Manager

  • December 01, 2021 14:24

  Hi Greg

  Thank you for your patience. I have spoken with our QA Team. Please see this update; https://support1.bluesound.com/hc/en-us/community/posts/4414127728791/comments/4414622154263

  I will be closing this thread for future comments and ask everyone to follow the above link for updates.
• 

  Tony W.

  Product Support Manager

  • December 01, 2021 14:23
  • Edited

  Thanks for your patience Greg

  Our Support Crew will be in touch. The vast majority of the issues you are describing have been resolved by rebooting your router, waiting 5 minutes then rebooting your player, waiting 5 more minutes then enjoying.

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• 

  Greg Pugh

  • November 30, 2021 19:15

  Unfortunately that hasn't worked for me, or any of the people on Reddit, or any of the people who commented in another thread here, but was unfortunately closed before anyone else could chime in.

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• 

  Tony W.

  Product Support Manager

  • December 01, 2021 14:24

  Hi Greg

  Thank you for your patience. I have spoken with our QA Team. Please see this update; https://support1.bluesound.com/hc/en-us/community/posts/4414127728791/comments/4414622154263

  I will be closing this thread for future comments and ask everyone to follow the above link for updates.

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