Pulse dead?

Answered

Chris Davies

• November 12, 2021 09:54

My Pulse P300 (Gen 1?) was working fine listening to Spotify when it turned off by itself. I have no lights at all on the control panel and there is just a metronomic beat coming from the speaker.  The Pulse is no longer recognized in either the Bluesound app or Wndows controller.  When I unplug the power, the beat sound continues and slows down for about 5 seconds and then stops.

I have tried a number of times to leave the power off for hours and when I reconnect, I have same problem as above.

Please advise

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• Official comment

  

  Sam R.

  • November 12, 2021 13:37

  Hello Chris, 

  Please reach out to support@bluesound.com with the serial number of your player (to confirm the model) so they may look into this further.
• 

  Chris Davies

  • November 12, 2021 22:18

  Serial number of my Pulse is K39P300B04093

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