Comments

18 comments

Date Votes
  • Official comment
    Bjørn Ulvik
    Hi-Res
    • Edited

    Last page of the manual:

     

    Steps to Factory Reset:
    1. Disconnect the player from electrical power.
    2. Wait 30 seconds
    3. Reconnect the power
    4. Once the LED turns Red, press and hold the PLAY/PAUSE button. The LED will
    immediately turn Green and then back to Red - continue to hold the button for 30 seconds
    5. After 30 seconds, the LED will begin to blink red – then release the button
    6. All customization to the Bluesound player will be removed and restored to factory settings

    IMPORTANT: Removing your finger from the PLAY/PAUSE button at any time before the LED begins
    flashing red will cancel the factory reset and leave the player in Upgrade Mode. Just start the steps again
    to factory reset the player.
    You will know the factory reset is successful if the player returns to Hotspot mode (wireless connection -
    the LED will turn solid green). If the player is connected to your network through a wired Ethernet
    connection, it will simply connect as if it was a new player (LED will turn solid blue).

  • Rafael Daudt

    Tried this on a player with version 3.16.7 installed. Doesn't work. Light will never blink red on step 5. It stays solid red no matter how long I hold it for.

    1
  • Ray W

    Same as Rafael report above. 3.16.7 on 2021 Node. Tried several times, held way more than 30 sec.

    0
  • Alex Munslow

    Same

    0
  • Soban Ivan

    Same Node 2

    0
  • Franck Bevilacqua

    Really quick ! With this procedure I can unlock my Node 2 stuck on fix red light

    0
  • Simon Goodale

    I have tried this and cannot get it to reset. I have tried the real quick bit bu still no joy. I now have a worthless piece of junk.

    0
  • Emile Kfouri

    So any advice when the steps above don't work. Right now I have a Node 2 that is bricked. Very disappointed

    0
  • David GDH

    Just received a new node. Impossible to connect WI-FI network not showing and then impossible to reset I have the same problem as you guys. Anyone found a solution ?

    0
  • Tony W.
    Product Support Manager

    www.bluesound.com/setup will walk you through every possible set up scenario. If you are still stuck, support@bluesound.com

     

    -2
  • Stefan Frerichs

    Just lay youre finger on. Don‘t press the Button. Easy lay down. Then it will work fine.

    2
  • Paul Mason

    Stefan Frerichs - THANK YOU!! I was close to launching mine out of the window. Your advice was spot on!!

    1
  • Steven Fierst

    That did not work for me as well. The red led stays solid, my Node 2 is bricked without me doing anything. Very disappointing!

    0
  • Seppi Evans

    Steven, not clear if you are attempting a factory reset OR your NODE is stuck on a red led and you are trying to reset?

    0
  • Steven Fierst

    Hi Sepp, the Node 2 is stuck on a red light, so I want to perform a factory reset by pressing the play/pauze button for 30+ seconds. However, nothing happens and the led stays red.

    0
  • Seppi Evans

    Thank you, factory reset is quite tricky to get the timing right, putting your finger on the play/ pause button earlier or later sometimes helps, it’s a knack. Unfortunately with a red led you will probably have to contact support if you cannot get the unit to factory reset, support@bluesound.com

    0
  • Steven Fierst

    I tried several times with different timings and all of a sudden it finally came back to life and started to update the firmware. All settings seem to be preserved so I cannot comprehend what happened. But who cares, it works again! Thank you Seppi!

    0
  • Seppi Evans

    LOL

    Glad to hear it’s back working for you.

    0

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