Suddendly Network Trouble

Answered

Conny Tornkrantz

• November 06, 2021 15:55

Hi

 

This morning I found that my PulseMini 2i-55F5 was not working  I mainly use it for listening to radiostations or my own music. I tried to factory reset it and reconnect it to my network. The Pulse do show up in my phone app and asks for the password and when typing the correct password,  it returns an oops something went wrong try again. I also have an Node 2 on the very same network and it works with no problem.

So far I have tried the following:

I disconnected the Pulse Mini for several hours and then tried reset - didn't help.

Checked my connections to the wifi 5G and it is ok.

Tried to run the 2,4 G got the same result - something went wrong try again

Checked that both my phone and PulseMini running on the same network and they do. 

Checked my password it is okey and there is no typing error, This problem started out of nowhere from one evening with music and in the morning it stop working.

 

Can anyone help me out?

 

 

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• Official comment

  

  Tony W.

  Product Support Manager

  • November 08, 2021 14:29

  Hi Conny

  Given your PULSE MINI is still using the default factory name, is it truly set up? In the BluOS App under the player selection drawer does it say NEED SETUP? I would first follow the steps here; www.bluesound.com/setup and then see if the problem persists.
• 

  Gordon S.

  • November 06, 2021 23:02

  I found out the same Issue with the second to last update. After several times typing the correct passwort the app says oops. A Solution i found out is to directly go into the webinterface when you're connected to the ad-hoc WLAN from the Pulse. There you find the network mask and when you fill in your Password and network the Pulse is connecting again to your private Network ;-)

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  Conny Tornkrantz

  • November 08, 2021 04:39

  I did manage to set the password after many different attempt, but now when reindexing my collection

  the coverart is missing on many albums, and some is even not the right cover anymore.

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  Tony W.

  Product Support Manager

  • November 08, 2021 14:32

  Hi Conny, Artwork is only updated with a full Index Rebuild of the local library. Please select Help, Diagnostics, Rebuild to purge and rebuild your local library from scratch to resolve any possible artwork issues. If problems continue after that, please select Help, Send Support Requestin the BluOS App so we may take a closer look.

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