Spotify connect

Answered

Comments

1 comment

  • Official comment
    Sam R.

    Though this is completely controlled by the Spotify App, we have some troubleshooting steps to help resolve the issue:

    1. Please visit Spotify.com's account page.
    2. Log into your account.
    3. Disconnect all devices from the account page (Sign Out Everywhere).
    4. Unplug the power cable from all your Players.
    5. Unplug your router and wait for 10 seconds to plugin again.
    6. Wait for 5 minutes and then reconnect all your devices.
    7. In the BluOS App, verify if all the Players are displayed.
    8. In the required Player, under Music Services, Spotify, logout the previous user if one is connected.
    9. In your phone or tablet Network Settings, ensure that the Use Cellular Data option is enabled as Spotify uses this to triangulate your account.
    10. Log in to Spotify on your mobile device or computer.
    11. In the Spotify App, under Settings, enable Show Local Devices only.
    12. Establish a connection with your players through Spotify Connect.

    If the issue persists, I would also recommend reaching out to Spotify for their recommendation.

Please sign in to leave a comment.