Noise in back speakers during Surround setup

Answered

Cristoffer Paulshus

• October 26, 2021 11:14

Hey! 
I have a N330 paired with 2x Pulse Flex 2i in a surround setup. 
The N330 is using wired internet. There are sometimes hissing or popping sounds in the rear speakers. 
Sometimes its there all the time, sometimes not at all. 
Its audible even when playing movies. Sometimes sound even drops out entirely for less than a second at a time. 

This is also the case when pairing with a Pulse Soundbar 2i. 

Can you please check this, and find a fix for it? 

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• Official comment

  

  Tony W.

  Product Support Manager

  • October 26, 2021 16:52

  Hi Cristoffer

  Please ensure you have Good (Green) to Excellent (Blue) wireless signal strength to your PULSE FLEX rear speakers. Here's how to check that; www.bluesound.com/network101 
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  Cristoffer Paulshus

  • November 13, 2021 20:58

  I have excellent connection between the speakers. I tried setting the lip sync higher. It makes no difference. There are still small pops and crackles in both rear speakers

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• 

  Tony W.

  Product Support Manager

  • November 15, 2021 14:18

  The noise you are hearing is a packet failure problem caused by network throughput. Please select Help, Send Support Request in the app so our Support Crew can provide 1:1 troubleshooting specific to your network.

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