Bluesound Node & Samsung TV - HDMI e-ARC Connection Error Message

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4 comments

  • Official comment
    Tony W.
    Product Support Manager

    Hi Peter

    Yes, the Bluesound NODE supports enhanced Audio Return Channel. Sounds like you are hearing and all is well but your Samsung TV is reporting a false error. Check the Samsung TV to ensure it is on the latest firmware. ARC is not a format our quality so much is it is a signal output to transport quality or formats.

    Our good friends down the hall at NAD Electronics would also encourage you to 'trust the cable with the label' and see if the HDMI Cable is Premium Certified. Here's how to check that; https://www.hdmi.org/spec/premiumcable

  • DavidM60657

    I a similar issue except that sound does not play. Firmware is up to date. I am using a reliable cable. Please advise.

    0
  • Carl

    This issue still exists connecting a Samsung TV to the BlueOs soundbar via HDMI or Optical. 

    I'm using the Bluesound supplied cables. Both the TV and the Soundbar have the current operating software upgrades. 

    There appears to be a compatibility issue with Samsung TV'S?

    Please address this issue??

    0
  • Tony W.
    Product Support Manager

    Hi CS

    Please select Help, Send Support Request in the BluOS App so our Support Crew can review your log file and help you trouble shoot your issue

    0

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