No radio station logo anymore?

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  • Official comment
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    Tony W. - Product Support Manager

    It does appear to be radio station dependant

    Toronto-based station Indie88 is acting this way but JazzFM and CBC do not. -  I have notified our quality assurance team to investigate further. This appears to be new so likely the result of a change at TuneIn's end.

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  • Sounds like a corrupted cache. Please uninstall the App from your device and reinstall it. If problems persist, please select Help, Send Support Request in the App

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  • Avatar
    Alain DW

    Thank you Tony for your swift reaction.

    A few minutes ago I sent a service request as you asked.

    Reinstalling the app (on android) did not solve the issue. No show on laptop,android tablet and iphone.

    Reboot, rebuild,  etc did not help either.

    Unless I'm the only one to notice this, it could be some bug, maybe.

    Album art is ok for music on NAS.

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    Bjørn Ulvik

    Same issue here. (cache deleted). Working ok for some stations.
    Also working ok with TuneIn RadioPro app on phone.

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  • It does appear to be radio station dependant - Like Bjorn suggested

    Toronto-based station Indie88 is acting this way but JazzFM and CBC do not. -  I have notified our quality assurance team to investigate further. This appears to be new so likely the result of a change at TuneIn's end.

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  • Avatar
    Alain DW

    Further my comment, on the node2i and ipad no show either.

    When one goes in the Tunein menu>local radio's> p.e Radio2 (Belgium) the logo is displayed correctly.

    This is the case for a limited number of stations in this list. Other stations display for maybe 2 seconds and then switch to generic default logo.

    So it looks like it's more general over different nodes and apps. My finger is pointing to the firmware update.

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  • Avatar
    Alain DW

    Tony,

    I also use a direct stream from the Belgian broadcasters, so not over the Tunein servers as I understand it, and the issue is still present. Just for your info.

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    Rob L.

    Same issue here. Logo’s on my Presets screen are also missing.

     
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    Michael Birch

    Appears to be fixed here, no update that I am aware of.

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  • Avatar
    Rob L.

    Indeed, here it works again too. I had to create the presets again

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