How do you contact support and is it acceptable that Bluesound makes it difficult?

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    Seppi Evans

    From the Bluesound App… Select Help…Send Support Request.

    or

    From this very page at the button right hand side is a floating blue “? Support” button.

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    Jacki Bauer

    Thanks.

    So in the app the support page errors out with a message "No information available" and the black footer with Support button appears sporadically.

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    Seppi Evans

    Sounds like you have more than Bluesound issues going on but you can also email them.

    support@bluesound.com

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    Jacki Bauer

    I'm not sure what you mean. That's a little condescending, no?

    Thanks for the email address.

    -1
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    Seppi Evans

    Err... possibly network related issues.

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    Jacki Bauer

    I see. It's possible, though all of my other dozen or so wireless devices are doing fine.

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    Thomas Nies

    I had a similar issue with my Vault.  I emailed Support and got several options to try (none remedied the issue). With a recommendation from this forum, I switched from a coax digital cable to an optical hookup. That did work.

    So, the problem was due to: a) a bad coax cable, b) bad output on the Vault, or c) bad input on my  Cambridge Audio receiver (doubtful). I was  just happy the cable change worked and never pursued  finding the cause.

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