How do you contact support and is it acceptable that Bluesound makes it difficult?

Answered

Jacki Bauer

• October 16, 2021 22:14

I have a player that is defective. I've had it a year and the optical input (out from LG TV) worked fine until about a month ago. Now it only works after I unplug the device for a long time (overnight) and plug it back in. It will work until I select another source, then I cannot switch back.

I tried Bluetooth as an alternative but the sound quality from my TV via Bluetooth is unacceptable.

I can't find warranty or support instructions anywhere on the site and this really bothers me. What are they afraid of?

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  Jacki Bauer

  • October 18, 2021 12:26

  Thanks.

  So in the app the support page errors out with a message "No information available" and the black footer with Support button appears sporadically.

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  Jacki Bauer

  • October 18, 2021 12:49

  I'm not sure what you mean. That's a little condescending, no?

  Thanks for the email address.

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  Jacki Bauer

  • October 18, 2021 12:54

  I see. It's possible, though all of my other dozen or so wireless devices are doing fine.

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  Thomas Nies

  • November 11, 2021 14:27

  I had a similar issue with my Vault.  I emailed Support and got several options to try (none remedied the issue). With a recommendation from this forum, I switched from a coax digital cable to an optical hookup. That did work.

  So, the problem was due to: a) a bad coax cable, b) bad output on the Vault, or c) bad input on my  Cambridge Audio receiver (doubtful). I was  just happy the cable change worked and never pursued  finding the cause.

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