New Vault - How to mass delete

Answered
Karl Wirtenberger

I recently purchased a Vault 2i on eBay and would like to know if there is a way to mass delete the music on it. The person I bought it from had some terrible taste and I would like to wipe it clean, before adding my own music to it. Is there a way to do this? I know I have to do it from a computer. Thanks in advance for any help.

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Comments

4 comments

Date Votes
  • Official comment
    Seppi Evans
    • Edited

    Hi Karl, another user here…

    There is no mechanism for us users to delete the music, even a factory reset leves it intact. However support can remotely connect and wipe the drive but if you ran a delete from a PC overnight it probably would be cleared by now. Don’t forget to run a “rebuild index”afterwards.

    As an IT guy I think this was a wise decision by development…. “my musics gone and I sold away the CDs”

  • Karl Wirtenberger

    Thanks for your response, how do I get support to wipe my drive? Who do I contact and what information do I need to give them to get it done? Is there any guides online on how to use the Vault? Thanks again.

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  • Seppi Evans

    If you use the BluOS App you can send a support request, or failing that email support@bluesound.com

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  • Karl Wirtenberger

    Thank you

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