Vault 2 red dot

Answered

Jacques Vork

• October 04, 2021 15:20

After 6 years my Vault 2 has a red dot and can no longer be found with the BlueOS app.

I have tried to reset, but nothing works, the red dot stays.

Does this mean that the harddisk is broken? If so can I replace it myself?

I have a backup of my music on an external drive, but I can not see the content of it with my PC. Do I need a working Vault 2 to recover my music?

0

• Official comment

  

  Tony W.

  Product Support Manager

  • October 04, 2021 16:38

  Hi Jacques

  The LED is not related to your hard drive. Please unplug your player for 5 minutes - then plug it back in. If the problem persists, please e-mail us at support@bluesound.com and we can help troubleshoot.

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