Node2i needs frequent reboot to keep Spotify connect working

Answered
Kalle Järveläinen
  • Edited

Spotify connect and Node2i lose connection quite frequently (Once a week). Sometimes Node player is not visible at all in the Spotify connect list of devices, sometimes it's there but won't connect anyway.

Bluesound app sees the player and e.g. Airplay always works.

Rebooting (unplugging and replugging Node) always helps but can't be the solution.

This started few months back and getting more frequent. Any idea how to keep the connection without unplugging the device.

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Comments

6 comments

Date Votes
  • Official comment
    Tony W.
    Product Support Manager

    Hi Kalle

    When we see this, it is often caused by a corrupted or out-of-date DNS Server entry in your router...

    Please try rebooting your router, wait 5 minutes, and then in the BluOS App, select Help, Diagnostics, Reboot Player to restart the Bluesound Player. Finally kill the Spotify app on your phone, place the phone in Airplane mode for 10 seconds, then relaunch the App.

    This should resolve the issue once and for all. If it does return or persist, however, please send us a copy of the system log of your Player by selecting Help, Send Support Request in the App and our Support Crew will take a closer look.

  • Nico Maria de Jager

    Did you solve it?
    I have same issue and am tired of resetting my node2i every week and then need to reprogram presets and my remote. even thinking about buying some other streamer.

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  • Kalle Järveläinen

    It seems the problem was in my old router. I didn't have any problems after replacing the router with newer model.

    1
  • Nico Maria de Jager
    • Edited

    Good to hear!

    I have a quite recent router, so I just rebooted it, hope this solves it. I realy grow so tired of reporgramming I consider buying somthing else.

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  • Nico Maria de Jager

    And again my device does not show any longer in Spotify connect.

    the modem reset worked 7 days.

    I am getting realy dissointed and even angry, this is no longer an option.

    can bluesound fix my problem or do I need to buy another streamer?

    any afdvice on what to buy? I hear good things about the lindemann limetree network.

     

    nico

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  • Tony W.
    Product Support Manager

    the modem reset worked 7 days.

    Please work with your ISP or router manufacturer - consider using a DHCP reservation for your Player. This can be set in your Router User Interface. Many older ISP Routers limit only 10 devices on your network at a time before things get a little shaky. Many of these same ISP companies offer free upgrades to your network router to avoid support calls to them regarding our larger dependence on IoT or Smart Products.

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