Windows Controller app not scaling correctly

Answered

Hubertus

• September 12, 2021 07:57
• Edited

Hello,

the newest Windows Controller App 3.14.1 does not scale the user interface correctly when the controller app window is resized - see the screenshot.

Hubertus

0

• Official comment

  

  Sam R.

  • September 14, 2021 18:23

  Hi Hubertus,

  Please email support@bluesound.com with this screenshot and the make/mode/resolution setting of your screen/laptop/monitor so they may look into this more closely. 
• 

  Bjørn Ulvik

  Hi-Res

  • September 14, 2021 18:59

  The "artwork" is not scaling in 3.14.1.
  
  Screenshots with the "smallest" size of the controller in a window.
  
  3.14.0
  
  3.14.1
  

  0
• 

  Hubertus

  • September 15, 2021 05:06

  Hello Sam R.,

  the requested information:

  - the BluOS Controller is running on Windows 10, Version 21H1 (Build 19043-1165,

  - the application is displayed on an Dell P2720DC monitor, native resolution 2560x1440, connected via a DisplayPort.

  - see the attached screenshots

   

  Hubertus

  0
• 

  Hubertus

  • September 15, 2021 05:25

  Hello,

  with Windows BluOS Controller version 3.14.0 the scaling is like this

  - the ui elements are not scaled correctly

  - the artwork is scaled correctly

  Hubertus

   

  0
• 

  Hubertus

  • September 16, 2021 17:36

  Hello,

  the Bluesound support/engineering team accepted this as a failure "... they have been able to replicate it here in our labs. Our engineering team will be looking into this further and be providing a fix for this issue in a future firmware update."
  
  

  Hubertus

  0
• 

  Hubertus

  • January 13, 2022 16:38

  Hello,

  updated to Windows App 3.16.1: the bug is still there ...

   

  Hubertus

  0
• 

  Hubertus

  • November 04, 2022 07:06

  Congratulations,

  it looks like this bug is finally fixed with version 3.20.1 ... only 1 year after the bug was detected!

  

   

  Hubertus

   

  0
• 

  Hubertus

  • December 23, 2022 14:47
  • Edited

  Hello,

  an other scaling bug with Windows App 3.20.2. running with BluOS 3.20.25:

  

  Br, Hubertus

  

  0
• 

  Hubertus

  • October 25, 2023 08:10

  Hello,

  this scaling bug still present in Windows App 4.0.1.

  Br,

  Hubertus

  

  0
• 

  Alain DW

  Lossless

  • October 25, 2023 10:29

  I'm not seeing this.

  

  0
• 

  Hubertus

  • October 25, 2023 11:38

  Hello Alain DW,

  select a play list with a lot of songs and shrink the window a little bit…

  Br, Hubertus

  0
• 

  Tony W.

  Product Support Manager

  • October 25, 2023 18:20

  I have asked QA to review this - thanks

  0

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