Cannot connect my soundbar Gen1 to Sub+

Answered

Remco Levenbach

• September 10, 2021 15:30

I already owned the Pulse Soundbar generation 1 and decided to add the Pulse Sub+ today. I can see both devices in the android app, but I cannot get the two devices to pair. What can I do to get the devices to pair?

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• Official comment

  

  Tony W.

  Product Support Manager

  • September 10, 2021 15:36

  Hi Remco

  I'm sorry to say you cannot pair them. When we first release the original PULSE SOUNDBAR in 2015, we failed to anticipate the PULSE SUB+. It was not until the release of the SOUNDBAR 2i in 2018 that the necessary hardware was added.

  Please speak to your Authorised Bluesound Dealer if you are within your 30-day window - if not, reach out to us at support@bluesound.com if a wireless connection is a priority - your other option is a conventional wired subwoofer cable.

  I do again apologise.
• 

  Bjørn Ulvik

  Hi-Res

  • September 10, 2021 15:35

  I believe you need a "Gen 2" player for wireless connection, so cable is your solution.

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• 

  Remco Levenbach

  • September 10, 2021 15:56

  Okay thank you for the quick response. I also tried to connect them using an RCA cable, but then the sub also does not play. Is there a setting that I need to change anywhere?

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• 

  Tony W.

  Product Support Manager

  • September 10, 2021 15:59

  You will still have to pair them in the App if connected via a wired connection. Please see; https://support1.bluesound.com/hc/en-us/articles/360056643913 for details or select Help, Send Support Request in the App and our Support Crew will be happy to assist directly

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  Remco Levenbach

  • September 10, 2021 16:42

  Thank you I got it working via cable. Ofcourse that is not really what I was going for. I will contact the seller, just got it today so that should nog be a problem.

  Is there another subwoofer that does connect to my soundbar wirelessly?

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