Soundbar+ Atmos support not available

Answered
Gustavo

Guys, I'm really disappointed with your brand and customer support.

I have been waiting for more than 6 months for the release of the new firmware for the Soundbar+ to use it with Dolby Atmos. Can't believe why you started to sell this product offering ATMOS withouth having the support.

I imported all my Bluesound speakers to my country (Chile), spending a lot of money, supposing have a premium support, moving from SONOS. I really think I have to come back to them.

1

Comments

13 comments

Date Votes
  • Official comment
    Tony W.
    Product Support Manager

    Hi Gustavo

    Thank you for your extended patience. Our Product Development Team continues to work on our DOLBY ATMOS Implementation on the PULSE SOUNDBAR+ as promised.

    For more about this feature, firmware updates, new products or other great news, please Follow Us on Facebook at https://www.facebook.com/bluesound.hifi, Like us on Twitter @BluesoundHiFi.

  • Gustavo

    When... That's not an answer. I have been waiting for more than 6 months.... The ETA was on august.

    1
  • Gustavo

    Sonos announced the second generation of speakers with Atmos and we still waiting for the Soundbar+ Atmos Support.

     

    https://www.whathifi.com/news/the-sonos-beam-gen-2-is-a-dolby-atmos-version-of-the-brilliant-original-beam-soundbar

    1
  • Nie wieder Bluesound

    It's really amazing that you can afford something like this in today's world. For my part, I have now made the 4th return because a promised function is not available. The dealers are all very pleased. I would like to give everything back, unfortunately that is no longer possible and I am stuck on this garbage. On Pulse 2i, 2x FLEX2i and Sub + 😤

    1
  • Peter Petersson

    I was just about to start my infrastructure jurney with the pulse soundbar+, flex 2i, sub+, 2 powernodes for ceiling speakers in the bathroom and kitchen and have to say that Im getting a little cold feets. The "answer" from the Bluesound team through Tony is of course not really an answer to an important question.

    2
  • Gustavo
    • Edited

    Terrible. Bluesound supposed to be a premium brand. I moved from Sonos and was a big mistake.

    2
  • Slavisa

    i was really looking into adding a soundbar sub+ to my nad streamer, but reading all those comments i won't. i'm also wondering where there is more information on how the dolby atmos is actually working on the new soundbar, as it doesn't seem to have any upward-firing speakers. without those, dolby atmos isn't really a great experience.

    0
  • Martin Strandbygaard

    @Tony W. - Product Support Manager 

    Any news on when we can expect the Atmos firmware update?

    0
  • Jens Damgaard
    • Edited

    In line with Martin's comments, Tony, I believe we deserve an update on the Atmos update.

    It has almost been half a year since release of the Soundbar+, and the Atmos support was THE reason for buying this product instead of the old Soundbar model. 

    At least you could offer an explanation as to why the development is taking so long. 

    0
  • Gustavo

    Come on Bluesound... give answers!!!!!!

    0
  • Tony W.
    Product Support Manager

    Thanks for your continued patience - please continue to follow us on the above social media channels for exciting news on this front in the very near future.

    0
  • Martin Strandbygaard

    I rather think it's an expression of lost patience.

    In my experience, unspecific timelines usually implies unknown timelines :-)

    A firm commitment to a specific quarter, and re-assurance that Dolby Atmos will be actually delivered together with a fix for the low volume issue would appease many of us.

    As it is, you are not building up confidence in your brand.

    0
  • Gustavo

    Still waiting...

    0

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