Airplay Dropouts

Comments

12 comments

  • Official comment
    Tony W.
    Product Support Manager

    Both devices need a stable network connection, not just the Bluesound Player. It sounds like your Bluesound Player does have that based on other sources. Contact Apple regarding issues you are having with your MacBook.

  • Seppi Evans
    Hi-Res

    Have you tried adding your Node into Apple HomeKit (Home icon in iOS)

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  • Olly Black

    Found the homekit but how to you add things to it?

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  • Seppi Evans
    Hi-Res

    You may have to powercycle your Node and router…

    https://support1.bluesound.com/hc/en-us/community/posts/1500000668862-Node-2i-not-connecting-to-Apple-Home

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  • Olly Black

    I'm using a Macbook.

    Phone is Android

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  • Seppi Evans
    Hi-Res

    Sorry absolutely no idea, only ever done it on iPhone / iPad and have it running on an Apple TV. Try a Google to see if it can be done.

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  • Olly Black

    Thanks

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  • Johnathan Kranock

    I also keep losing airplay with the node 2i! After reading all these post I have also tried resetting my router/static IP ect. which changes nothing! The only fix is power cycling the actual bluesound node. After the power cycle the node 2i shows up in iTunes airplay but after I open the blueos app the node disappears in the iTunes airplay device list. This is not a network issue that all the bluesound support people speak off! I have read a dozen customers with the same issue and Tony and Seppi keep giving the same answers but no resolutions! I left sonos port and never had these issues!  We should not have to constantly power cycle the node to correct the issue! Please what is the actual fix???????

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  • Tony W.
    Product Support Manager

    If you are still having issues - please select Help, Send Support Request in the App and our Support Crew can take a closer look at your environment

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  • Jon Skinner

    I am having very similar issues - 7x Blusound nodes installed centrally as "Airplay" receivers. Only 1 of the 7 plays audio without frequent distortion/ audio dropouts. If we play via the Spotify app audio is perfect. Given these observations and we are running on an enterprise grade network I am pretty confident this is not a network issue. Would really appreciate some support on this and a definitive fix. If I take any of the Blunodes out and replace with an airport express the airplay playback is perfect...

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  • Adrian Robert

    I just bought a PowerNode N330 and while the device is great in other respects, I experienced this issue within the first five minutes of trying to use the device. In fact it can't play for more than a couple of minutes from my iPhone 13 without dropping the connection. iOS 15.7 works slightly better than 15.4 did, but still basically unusable. My Macbook Pro also running latest OS has the same problem. Meanwhile one iPad on iOS 14 and one on 15.1 have no problems. All same network, and one where I've played reliably to an Apple TV for years. This is not a network problem, it is a Bluesound software implementation problem.

    I'm really disappointed in this experience. Lossy bluetooth is not a substitute, nor is playing from a fileshare, since I can't use my Apple Music subscription then. I can buy a new Apple TV and play through that, but one of my main motivations for getting the Powernode was to get a direct one-device solution.

    Bluesound, given that you are paying Apple licensing fees to include Airplay, can't you get technical support from them for your engineers to improve stability? I doubt it's in Apple's interest for end users to have a poor experience using an officially-badged device.

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  • Adrian Robert

    Update: I bought a Sonos device for another room and the experience could not be more different. Rock solid Airplay plus it actually has Apple Music built into the app so I don't even need to use it if I don't want. I love the audio quality of the Node, but given I'll need to buy an Apple TV and run everything through it (w/48kHz resampling) just to listen to my lossless Apple Music subscription, it's getting harder to talk myself out of selling it in favor of a Sonos amp. 

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