No (stable) connection from iPhone. iPad is stable. POWERNODE (N330)

Answered

Bert

• September 03, 2021 07:57
• Edited

Yesterday I received my new POWERNODE. The Bluos app on my iPad works, however on my iPhone it drops the connection. Cannot find the player anymore. Still can choose POWERNODE as destination in the Spotify app on this iPhone. Strange. Any ideas?

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• 

  Bert

  • September 10, 2021 17:31

  Switch is (and was) turned ON.

  Can it be that the POWERNODE cannot be connected to simultaneously from the iPad and iPhone controller?

  I now also see connection drops on the iPad, for several minutes. And then suddenly the connection is back.

  Still looking for a solution.

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• 

  Tony W.

  Product Support Manager

  • September 10, 2021 18:17

  Hi Bert

  Please check www.bluesound.com/network101 to help troubleshoot why your network router is preventing a stable connection - you can also e-mail us at support@bluesound.com so one of our Support Crew Members can help troubleshoot your network environment

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  Bert

  • September 11, 2021 07:58

  As stated in my first post, during the many minutes of Bluos app disconnects I can access the POWERNODE using Spotify connect. In addition I can conform that Tidal connect also works, as well as accessing the POWERNODE webif via a browser (all from the same iPad and/or iPhone). So, it seems to me that the issue is Bluos app connection related, not network connection. Disconnects occur for many, many, minutes, I will time the next occurrences. 

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• 

  Bert

  • September 11, 2021 11:11
  • Edited

  Hi Seppi, thanks for all your responses. In reaction:

  I'm in the Netherlands. Network topology (in short):

  FTTH (500/500 Mbps) modem in bridge modus --- router OPNSense (latest firmware) on TLSense i5 4200U from TekLager --- Gigabit switch (TP Link TL-SG116E) --- Ubiquiti Unifi AP's (max 12 months old, latest firmware, latest controller) --- iPad or iPhone

  POWERNODE has Cat5E wired connection to Gigabit switch.

  All on same subnet (192.168.6.0/24). No VLANs.

  As I have many (smart) devices in my network, that do streaming video / audio, such as a Hegel H95 or an Apple TV 4gen, all working flawlessly, I still find it hard to believe the issue is network connection related. However, I will send Bluesound support an e-mail.

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• 

  Bjørn Ulvik

  Hi-Res

  • September 11, 2021 14:03

  Make sure "Multicast Enhancement" is ON in WiFi settings,SSID, advanced.
  
  

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  Bjørn Ulvik

  Hi-Res

  • September 11, 2021 14:10

  "Classic settings"
  
  

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  Bert

  • September 11, 2021 16:05

  Hi Bjørn,

  Thanks for your advice.

  I just enabled multicast enhancement in the Unifi controller, which was then provisioned to all the AP's. Let's see what happens with the Bluos app connection(s) the next days.

   

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  Bert

  • September 11, 2021 16:09

  Hi Seppi,

  I installed the OSX Bluos app on an iMac. Don't know if i will use it enough to see reproduction of the issue. Don't now if this app is similar enough to the IOS app to be able to see the same behaviour.

  I timed a Blueos disconnect (or rather waiting for discovery of player(s)) from a freshly booted iPhone to last 13 (yes thirteen) minutes.

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  Bjørn Ulvik

  Hi-Res

  • September 11, 2021 16:14

  ... also make sure "Multicast and Broadcast Filtering" is off.

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  Bert

  • September 16, 2021 09:04
  • Edited

  So far, so good. Added a fourth and fifth Bluos controller on a second iPhone and second iPad. Had no connection issues over the past 4 days.

  Issue seems to be solved. Thanks to all for helping me.

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