Impossible upgrade of Node 2i

Answered

Artur Nienart

• August 29, 2021 12:14

Hello,

I bought my Bluesound Node 2i 1,5 years ago and since this time the device isn't updated. I have Bluos 3.6.12 still. I've tried to make upgrade by wifi and by USB but without any result. In App there is always "It is not possible to check for updates. Try again later". I tried on Android and iPhone, I did hard reset of the device as well, but result was the same. Still old Bluos version: 3.6.12.

Can you help me?

Thank you

Artur

 

0

• Official comment

  

  Seppi Evans

  Hi-Res

  • August 29, 2021 18:24

  As you have never been able to perform any firmware upgrades you need to log a support call with Bluesound, they will either make changes to your router / initiate a manual update.

  In the Bluesound App, select Help…Send Support Request. Hopefully this will work, if it does not you can use the “? Support” Blue button that appears at the bottom right of this screen.
• 

  Artur Nienart

  • August 29, 2021 15:01

  The problem is that my wifi connection and speed is very good :) I don't have any problem to use Tidal or radio. The only problem is with upgrade.

  0
• 

  Seppi Evans

  Hi-Res

  • August 29, 2021 17:10

  Artur Nienart What Router do you have? 

  0
• 

  Artur Nienart

  • August 29, 2021 18:09

  ARRIS TG 2492

  0
• 

  Artur Nienart

  • August 30, 2021 16:49

  Thank you all for your support.

  I've just solved the problem in my local Bluesound distributor. He used ethernet connection. There was information on his phone that update isn't possible but the device did update :) I don't know how, but it did it.

   

   

  0

Please sign in to leave a comment.