NODE Wifi conection issues HELP!

Answered

Comments

9 comments

  • Avatar
    Alain DW

    Some more information would be helpful. Do you find a new ip address in the router? Can you "ping" it? If not, the cable could be defective.

    What colour is the led on the node? Could an update be happening?

    Have you tried rebooting the router, with cable connected to node?

    Can you see any ssid in the "configure wifi" option?

    Best submit a support request in the problem persists.

    0
    Comment actions Permalink
  • Avatar
    Anthony Proctor

    Hey Alain thanks for the reply. Here's the additional information you requested;

    1. Do you find a new ip address in the router? - Yes and  is identified by the custom device name I gave it.

    2. Can you "ping" it? If not, the cable could be defective. - Pings successfully with zero packet loss.

    3. What colour is the led on the node? - Blue when connected with an Ethernet cable.

    4. Could an update be happening? - Don’t think so. When using the iOS app and going to the Menu>Help>Upgrade option it comes back as saying ‘No Update Available’.

    5. Have you tried rebooting the router, with cable connected to node? - Potentially. Can’t quite remember.

    6. Can you see any SSID in the "configure wifi" option? - This option has been available in the past, but since switching from a short either Ethernet lead to a much longer one it seems to have stopped presenting itself. Manually inputting the SSID still works and seems to work but either option has ever lead to the NODE retaining that Wi-Fi connection after rebooting. 

    Also how do I submit a support ticket?

    0
    Comment actions Permalink
  • Avatar
    Seppi Evans

    From the Bluesound App… Select Help….Send Support Request.

    Alain’s recommendation of rebooting the Router is a good starting point.

    Whilst you wait for Bluesound wire the NODE using Ethernet and install the Bluesound controller on another Ethernet wired device such as a PC / Mac and see if you can connect to the NODE. The Blue LED means it’s connected to the router which is good. The longer Ethernet cable may be bad / faulty.

    0
    Comment actions Permalink
  • Avatar
    Alain DW

    Or a mail to support@bluesound.com if the app doesn't work.

    IMO the longer cable is suspect, and the wifi signal strength might be too low at the location of the node to get a reliable connection. Not sure if you can see the signal quality in the "diagnostics" menu when connected by cable, never tried it.

     

    0
    Comment actions Permalink
  • Avatar
    Seppi Evans

    Alain DW If you have an Ethernet cable connected when a Bluesound device is powered on the WiFi will not be enabled, therefore no diagnostics of the WiFi signal .

    0
    Comment actions Permalink
  • Avatar
    Alain DW

    Hi Seppi,

    Thought so too but wasn't sure. I like to check signal strength with a scanner like linssid or the likes on my laptop.

    Not very accurate but gives you a good idea of the signal quality at every location

    0
    Comment actions Permalink
  • Avatar
    paul vonk

    I have the same problem. I Think it has something to do what kind of router u use. I have a netgear Nighthawk r7000. Cant connect to the bluesound with the same problem u have. If i take my node to my brother with the same internetprovider but other router no problems at all!. the node connects in a minute!

     

    Today 1 1/2 hour on the fone with the helpdesk of NEtgear, they really did there best to help me and we had a connection with the node. But when i when out and needed a new connection the same problem again!!!! 

    0
    Comment actions Permalink
  • Avatar
    paul vonk

    Ok i think i got the answere. For me it seems it hase somthing to do with the wifi security, 

     

    I chanced the security from wpa2-psk to wpa-psk/wpa2-psk in the router and it looks like its working. I can connect and is seems the connection is there to last. 

    1
    Comment actions Permalink
  • Avatar
    edward

    Not sure exactly what it is....I tried changing security, channels etc but its still a no-go for 5G at any distance greater than 3ft and 2G works up to about 20ft.

    When the dust settles it should be clear that BlueSound has general wifi issues that needs to be fixed. No its not the customers router, etc. This should be obvious because 99.9% of people use multiple other wifi devices in their homes both 2G and 5G without issue. From phones, to smart TV's, computers etc...for example I have 25 devices connected to my router via wifi, some 2G some 5G and NONE of them have any issue what so ever. That is except one....

    0
    Comment actions Permalink

Please sign in to leave a comment.