Radio Paradise thumbs up

Answered
George A

Hi, 

When I press the thumbs-up button when playing radio paradise (in the app), the song-artist-album information on the screen goes back one track. In other words, what's displayed on the app is not the current song. I have to restart the app to get back in sync.

This shift only happens when I click on the thumbs up button.

Is it a bug in the app?

Thank you.

G.

 

 

 

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Comments

13 comments

Date Votes
  • Official comment
    Tony W.
    Product Support Manager

    Thanks for the feedback George - I have forwarded it to our QA Team for investigation. If it is a bug, we hope to resolve it in a near-future update.

  • Oliver Gassner

    Any news on this bug? Happens in all my apps (ios, windows 10)

    Makes the feature to  thumb-up tracks unusable.

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  • Everhard Olivieri-Munroe

    I'm experiencing the same issue - Android versions 12 and 9 with BluOS 3.20.25. 

    I'll add that if you press the "pause" button and then "Play" it will then show the correct song on the display. Obviously in the process temporarily pausing the music which is annoying...

    While this is being fixed... How about modifying the thumbs up/down so that we can get the scale 1-10 like on the web version? Apparently pressing thumbs up defaults to "8".

    Thanks,

    Everhard.

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  • Robin Roberts

    good day,

    same issue here, on powernode.  thumb function continues to mess with RP app song tracking on macos and ios.  thanks rr

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  • Jph Maes

    Hello,

    I've had this same issue for years as well. NAD T777v3 and IOS 16...

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  • Everhard Olivieri-Munroe

    For the record as mentioned in my earlier post I am having this problem and I'm using Bluesound hardware, controlling it via the Android app. This error numerous people have reported. For those that haven't experienced it, that's great for you. For those of us that have the problem...
    Note that I've had the exact same problem regardless what device I use to control the Bluesound. Yes occasionally it works are designed but typically I notice that it works properly the first time I press other thumbs up button and then that's it. After that it doesn't work properly.

    E.

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  • George A

    I am the original poster and the problem is still there.

     

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  • Everhard Olivieri-Munroe

    My Bluesound has only ever been hardwired to the router. I suppose I could try wireless but I don't see why that should have any effect on the issue?

    E.

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  • Jph Maes

    Thanks. Same here about the hardwiring.

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  • Mark T.
    Sr. Support Crew Member

    Hi all,

    Please send us a support request using the BluOS app, this way we can review the diagnostic files attached to the support ticket. 

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  • Everhard Olivieri-Munroe

    Thank you Mark, will do! 

    E.

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  • Robin Roberts

    hi all,

    as we're addressing thumbs up gremlin, we may also want to ensure the app is showing the track that is actually playing (and ready for "thumbs up").  My app often gets stuck on showing a legacy track-- often the first track played.  This also gums up the thumbs up process.  

    note, connection is wireless, 500m up and down at your latest powernode.  many thanks rr

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  • Everhard Olivieri-Munroe

    Support request sent via the app and I've received the confirmation that my support was sent. If others that are experiencing the same issue could do the same so that they have more information to work with.
    Thanks,
    E.

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