I recently bought the new Soundbar+ including two Puls Flex 2i as rear speakers and the Pulse Sub+. I have installed everything and configured the speakers as a Home Cinema set.
The Soundbar+ is connected with my TV (Philips 55Oled804) through HDMI Arc. In the TV settings I have set the audio output through HDMI and as multiple channel bypass.
Unfortunately when I start a movie or serie episode on Netflix or Amazon Prime I don't hear any sound!
After that I tried a Youtube Video and now there was sound. I then discovered that in Netflix when I chose another audio track (stereo) I also had sound.
To get some more information about the problem I run some other tests. I downloaded a few sample files (free movie trailer samples) with different audio codecs and discovered the following:
- Dolby AC3 5.1 - Sound
- Dolby True HD 7.1 - No Sound
- Dolby True HD 5.1 - Sound
- Dolby True HD 7.1 Atmos - No Sound
- Dolby Digital Plus 5.1 Atmos - No Sound
- DTS:X DTS 5.1 - Sound
- DTS-HD 7.1 - Sound
So I got some mixed results with sound codecs working and not working. All in all I am very surprised that in some cases there is no sound at all and especially with Netflix and Amazon Prime that is very disappointing.
Previously My TV was connected with an Onkyo TX-NR 686 Receiver and I never had any problems with the sound.
I hope the cause of this problem can be found and of course get corrected. If more information is needed please ask.
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