Node 2i Airplay issues

Answered

Comments

11 comments

  • Official comment
    Avatar
    Tony W. - Product Support Manager

    Hi Idir

    Thanks for your feedback - I see you have been escalated to our Sr. Support Team - the issue you are experiencing, from reviewing your case history, sounds like it is related to your network environment. Please continue to work with our team to help troubleshoot what on your network is blocking AirPlay Traffic.

    That being said, I am going to break the first rule of troubleshooting which is don't try too many things at once. As Seppi suggested, Please review this Help Centre Article and see if the NODE is setup in the Apple HomeKit; https://support.bluos.net/hc/en-us/articles/360013227054-AirPlay-2-and-Siri

    Due to how Apple AirPlay works, you may have to factory reset your NODE to do that (Backup your playlists first please).

    Otherwise, as mentioned, please continue to work with our level two team.

    Comment actions Permalink
  • Avatar
    Seppi Evans

    You might want to “try / test” by adding your Node 2i into Apple HomeKit (Home icon on iOS devices) and see if that helps at all.

    0
    Comment actions Permalink
  • Avatar
    Chris

    Same problem here. Been trying to fault find but I always have to turn the POWERNODE 2i off for Airplay to find it and connect. Not good!
    Please can we have a timeline on a fix.

    0
    Comment actions Permalink
  • Avatar
    idir

    Thanks Tony For your reply, 

    The problem is definitely not related to the network, as i already explained several times to suport, I do have an apple Tv on the same network, and airplay works just fine. 
    I repeat Airplay works fine on my network, testes with other devices, the only device that is having issues in the node 2i.

     

    Thanks 

     

    0
    Comment actions Permalink
  • Avatar
    gurujay65

    Hello All,

    After installing the new iOS 15.1 version on my iPad which is what I use to connect AIRPLAY to the Bluesound Node 2i as well as the blusound App, I have lost the ability to connect to Airplay to the Bluesound Node device. It does some what connect to airplay however when you play Spotify or anything using the airplay on the blueSound you cannot not hear music or any audio through the BlueSound Node coming through my 2 channel stereo system, it just stopped working after the update. It does connect using the normal BlueSound Node 2i direct connect feature and I get audio but I like the AirPlay better, it sounds a lot better via AirPlay.

    0
    Comment actions Permalink
  • Hi GuruJay

    We are having a hard time replicating this here - Give your router a reboot - wait 5 minutes then reboot your players and place your iOS device in Airplane mode for the count of 10. If problems persist, please select Help, Send Support Request in the App so we may take a closer look

    0
    Comment actions Permalink
  • Avatar
    Miroslav Nikolov

    Same issue here for almost a year - most of the times the Soundbard 2i is visible as an AirPlay device but iOS cannot connect to it. An AppleTV and 3 HomePods work perfectly fine with AirPlay2. Rebooting the router and soundbar doesn't solve the issue.

     

    0
    Comment actions Permalink
  • Avatar
    gurujay65

    Hello Tony W,

    I received an update today Oct 13th at around 2PM EST to update to 3.14.3 ver I believe, it thus far has relieved the AIRPLAY issues concerning the connection to AIRPLAY using Spotify and hearing audio. now I can connect to to BlueSound Node 2i using Airplay and the audio is coming via my audiophile system with no issues.

    However I wanted to point out the settings area within the BluOs app on the iPad does not display any wifi connections coming from my router and other nearby wifi connections. It does not display my own WPA 3 wifi connection to choose and connect to my wifi using the Bluos app on iPad. Not sure if this makes a difference in terms of connecting to AIRPLAY using Spotify to the BlueSound node 2i Airplay connection, just an FYI. In other words WIFI settings on the BluOS app does not show ANY wifi connections at all or nearby ones.

    0
    Comment actions Permalink
  • No changes were made to Wi-Fi or AirPlay regarding this release - so a reboot of the Player is what resolved your issue (as the upgrade process results in your player restarting twice).

    The information you are looking for is under Help, DIagnostics. Where you were looking was to join your player to a wireless network if it is wired or to switch wireless networks. It is reporting the strongest network signal available.

    0
    Comment actions Permalink
  • Avatar
    gurujay65

    Hello Tony 

    Thats correct the update restarted the unit twice.

    My Unit is wired via Ethernet at this time. however I was under the impression that you can also Join the wifi network from your router while still hardwired.

    I also had a question about connecting an external DAC to the Bluesound node, preferably a Schiit Bifrost 2 DAC. not sure if this external DAC will make the bluesound unit make the audio sound different.

    thanks for your assistance 

    0
    Comment actions Permalink
  • I also had a question about connecting an external DAC to the Bluesound node, preferably a Schiit Bifrost 2 DAC. not sure if this external DAC will make the bluesound unit make the audio sound different.

    The option is there for your ears to decide...

    0
    Comment actions Permalink

Please sign in to leave a comment.