Connected to Network but not to APP

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    Seppi Evans

    Bluesound devices work on both 2.4 & 5GHz bands, I suspect your router needs its settings tweaked to allow devices on different bands to communicate with each other.

    Best to log a support ticket, from the Bluesound App select Help…Send Support Request.

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    Charles

    Wow that's interesting, I was advised that it was the 2.4 GHz. More wasted time 🤦🏻‍♂️, thank you for your response 

     

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    Sam R.

    As Seppi says, it works on both bands -- but generally speaking the 2.4Ghz is far more robust, so to narrow down the issue, you'd first want to put them all on on 2.4Ghz and see if things improve. 

    I'm a bit puzzled by the guest network band, BluOS usually cannot run on 'guest' networks because these are restricted connections and usually block protocols needed by BluOS.  

    If the above fails, the last sentence about the Kindle and the Ethernet connection makes me believe there may be multiple subnets on your network.

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