WiFi not connected

Answered

Mike

• August 17, 2021 12:44

"WiFi connection required.  Connect to a WiFi network using the Network Settings menu"

I am getting the above error message every time I open the Android app.  I have not even configured anything yet.  I am not using an up-to-date Android OS so it's not a recent security thing: v8.0.0

I do have my phone connected to Wifi and the internet, the BluOS app (v3.14.1) is allowed internet access and has all requested permissions (Location, turned on)

 

I have seen the other posts for this same topic, but my phone is wide awake and I am not using a captive portal.  It doesn't even seem to get that far to check, the message appears almost straight away.

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• Official comment

  

  Sam R.

  • August 17, 2021 16:58

  Hi Mike, 

  Please email support@bluesound.com with the make/model of your phone and mention that it is on Android 8.0.0 and they will look into it further. 
• 

  Mike

  • August 17, 2021 17:32

  Thanks I will, and for anyone else searching for this same issue, my phone model is a Samsung Galaxy S8, my wife's is a Samsung Galaxy A5. Both of which are on Android v8.0.0.

  The software does work an LGG3 with LineageOS 18.1 on the same Wifi network

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