Brand New NODE - NODE isn't creating a WIFI hotspot, can't connect via WIFI

Answered

Comments

23 comments

  • Official comment
    Bjørn Ulvik
    Hi-Res

    When connected to ethernet: Settings - Player - WiFi (Configure Wireless and remove ethernet cable)
    or: Help - Diagnostics - Force Hotspot Mode

  • Steve Korn

    thanks, will try that!

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  • Steve Korn

    All working now...thanks!

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  • Michael Giardina

    Please explain how to configure wireless.

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  • Seppi Evans
    Hi-Res

    Use an Ethernet cable and follow the Official Comment above.

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  • Michael Giardina

    I have it connected via network cable. I asked where I change the settings. The app can’t find the device, it’s on my network and connected to my iPhone by Bluetooth. It’s asking to
    Open WiFi and find it as a hot spot. Nothing shows up

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  • Seppi Evans
    Hi-Res

    Plug in an Ethernet cable and configure as above, It will automatically switch to WiFi when you remove the cable. If the App cannot find your Player (and the player has a Blue LED) on the front then your router needs configuring,

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  • Michael Giardina

    I don’t think we’re communicating clearly, I can’t get the blueos app to launch so I can’t configure anything which you keep repeating, further I have a new Eero router, works great, what/where /why do
    I need to configure? For $600 it should be this complicated or fussy. Thanks

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  • Seppi Evans
    Hi-Res

    Well it’s the first time you said the App won’t launch and clearly said “The app can’t find the device” so naturally assumed that the App was working and you could not see any players in it.

    Delete the app, reboot your controller device after closing down all the apps and reinstall. The App should launch to a degree regardless if you have any players. If a player is discovered that is wired then nothing needs to be done,

    Beyond this probably best you log a support ticket with Bluesound, you can click the “? Support” blue button on the bottom right hand side of this page,

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  • Michael Giardina

    I did all of the above prior to posting, as I have some experience with these type of devices. I’ll contact Blue Sound, but you have to agree fir the money should be seamless, the fact that it’s not tells me they have software communication issues they’re still ironing out.

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  • David Ferris

    Was Michael's issue ever resolved? I have the same problem. Plugged in the Node and the light went from red to blinking green to blue. I could not find the node as a hotspot. The app launched but could not find a Node. I plugged in via ethernet and was able to set up the app and play some music while wired. I tried to configure WiFi in "Settings" (apparently successful, my WiFi was detected), I tried to force hotspot under "Help - Configure" (it just says "Entering Hotspot mode" but doesn't change), and I tried to unplug the ethernet cable to force hotspot. In all cases the light remains blue and not WiFi hotspot is created/found. I've also tried rebooting/resetting the Node several times. 

    I do have several other WiFi devices that work correctly. I've tried turning all the other devices off the reduce interference. Has anyone ever resolved this, or do I just have a bad unit? Thanks. 

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  • Mark T.
    Sr. Support Crew Member

    Hi David,

    Escalating your request to a ticket. A member of your support team will reach out to you shortly.

    Thanks for living HiFi!

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  • Seppi Evans
    Hi-Res

    David, once you have configured Wi-Fi (with Ethernet attached) there is no need to force hotspot mode and all you need to do is unplug the Ethernet cable.

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  • David Ferris

    I appreciate you following up - I tried unplugging the ethernet after configuring the WiFi, with unfortunately no positive result. After that, I re-connected the ethernet, checked my WiFi configuration, then tried forcing the hotspot, also with no success. 

    Good news, however. After leaving the unit unplugged for 3+ hours, I plugged in and reset the unit again (3rd reset) and this time it worked - a Wifi hotspot was immediately created without any ethernet cable needed. The app found the unit right way, and it has been working via Wifi for several hours now. I cannot explain the result, but I am grateful and cautiously optimistic it will remain connected. Thanks for the follow up.

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  • John H Adams

    Same issue. I’m connected via Ethernet but not seeing a Wi-Fi hotspot. Factory reset several times, deleted/reinstalled the app. Still ko Wi-Fi hotspot.

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  • Mark T.
    Sr. Support Crew Member

    Hi John,

    I've escalated your feedback to a support ticket. A member of our support team will reach out to you soon.

    Thanks for #LivingHiFi

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  • Bue Kristensen

    I have a very similar unsolved issue with my Node2, which used to work OK. It moves OK to blue light  both when on WiFi and when wired. But it does not provide a hotspot, and the BluOS app (on two different iPhones) can no longer find Node2 even after reinstall of BluOS app. 
    Shutting down my router and turning it back on after a while does not change anything.
    Internet works fine.
    I have not done a factory reset, as I would rather not loose my playlists. 

    What to do?

     

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  • Marco Andrew Diaz

    Also having this issue.  Tried moving the node to unfamiliar places so it would go into hotspot mode and now have performed full factory resets.  The Node shows up on Bluetooth, and as an Airplay Speaker in the "Wi-Fi" settings of my phone with the default "Node 2ci-CAC" naming.  But no SSID is being produced to join to the Node.  As such the BlueOS app only searched and then provides the "Settings" page where it tells you to attach to the hotspot.  Is there some other way to get the Hotspot to re-broadcast?

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  • Seppi Evans
    Hi-Res

    ^^^
    Just plug an Ethernet lead in, then you can configure the wifi settings.

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  • Marco Andrew Diaz

    Thank you for the quick response.   A question though - I plugged in the ethernet lead.  But when I open the mobile app it still cannot find the player so therefore I cannot configure the settings.  Should I be using a desktop app?  Or was the mobile (iOS) app supposed to just see it?

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  • Seppi Evans
    Hi-Res

    Sound like your router is blocking connections between wired and wireless. You could try using a Ethernet wired device such as a desktop.

    If you don’t get anywhere then send an email to the Bluesound support crew support@bluesound.com

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  • KriHad
    Lossless

    @Bjørn Ulvik I tried both your suggestions about 20 times. Still no luck. Only once did the Node N100 show up as a hotspot, but by the time I tried to select it, it disappeared. Am also curious: Exactly when are you supposed to unplug the ethernet cable in your first suggestion? All my attempts has returned the N100 to a fixed green led, but no hotspot showing up.

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  • Bjørn Ulvik
    Hi-Res

    After setting the wireless password (and custom name), select "update".
    Ususally the player will connect wirelessly, but if not, wait 5 minutes, disconnect power and ethernet, connect power.

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