MDC BluOS 2i disconnects

Answered

Petter Stahre

• July 13, 2021 13:12

I've recently bought the MDC BluOS 2i for my NAD 368, but it's impossible to play more than a few minutes using Wifi. The sound stops, the device is nowhere to be seen in either the BluOS App or in Spotify/Apple Music as a speaker.

I've done a lot of tests, I've unplugged the card, I use the supplied Wifi-cable extender, I've ensured it's only 2.4GHz wifi, I've reset the hardware, I have the latest firmware etc …

Nothing works ... in the end the device disconnects and then randomly appears again (at least in the app) in a few minutes.

The signal is strong and the NAD-368 is four meters away from the router.

(The Bluetooth-connection is working flawlessly but that's not why I bought it.)

iOS app: 3.14.1
BluOS: 3.14.26

What can I do?

Best,
Petter

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• Official comment

  

  Tony W.

  Product Support Manager

  • July 13, 2021 14:51

  Hi Petter

  Please check out www.bluesound.com/network101 to troubleshoot your environment and network throughput - if problems persist or you still cannot find out what is causing network lag, please select Help, Send Support Request in the BluOS App so one of our Support Crew Members can make some 1:1 recommendations unique to your home.
• 

  Petter Stahre

  • July 14, 2021 22:28

  Thanks for your reply.

  I've done all the tests (except from manually setting a channel for the wifi-connection, my router seems to be unable to do anything but automatically choosing a channel).

  I can't use the "Send Support Request" from within the app … I tried but before I got to send the message the unit became unavailable and I couldn't send the message. I've since then tried to connect again in the BluOS app but with no luck, on multiple occations it has appeared for a short time, but I could never get any data from the Diagnostics (blank page) or Send Support Request.

  However, I can see that the MDC BluOS 2i is connected to the router, when I log in to the router's admin. I can also see that it sends and recieves bytes (RX/TX).

  Also I can't use the menues on the NAD to do a manual reboot or reset of the MDC BluOS 2i – I can see the menues (Info, Service, Reboot, Reset …) but I cant select anything. When I tried this a week ago I could both do a reset and I could read the MAC-adress, IP and firmware etc … this time nothing happens.

  At one time when I was connected to the unit I managed to take a screen dump of the diagnostics, I attach it to this message.

  Best,
  Petter

  

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• 

  Sam R.

  • July 15, 2021 12:43

  Grab the IP Address from the router and type it into the browser of your phone (make sure its just the IP, no extra slashes/autofill stuff). If this opens a Control Panel webpage that's similar to the app, the Help > Send Support Request can be found there as well. 

  On the C368, when using the BluOS menu from the front panel, make sure the amp is on the BluOS source first using the source buttons. Then the Info/Reset/etc should respond

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• 

  Petter Stahre

  • July 15, 2021 13:15

  Thanks, that worked. I have now sent a support request, referring to this thread.

  Best,
  Petter

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