LED always on / Settings bug

Answered

Paul

• July 01, 2021 20:16
• Edited

LED setting only show Normal/Dim. The LED is always on. Offered options don‘t change when switch proximity on or off. Screenshot iOS 14.6 BluOS Firmware 3.14.26 

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• Official comment

  

  Tony W.

  Product Support Manager

  • July 05, 2021 14:57

  Hi Paul

  Can you please select Help, Send Support Request so we may take a closer look. We are having a hard time replicating the option not appearing.
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  Paul Francis

  • July 02, 2021 00:23

  Seen a few posts about the led being random on off, I've a new node and have switched of the led in the menu it remains off, the node is out of the way don't know  if that makes a difference.

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  George Chatzidakis

  • July 02, 2021 12:46

  There have been many complaints about the LED, in my case they say it is a defective product (I guess yours as well) and now they demand from me to pay 40 euros shipping costs to return it from where I bought it! Apparently, there is a batch of them. 

  The worst thing though it is their customer care. It is one of the worst I have experienced!

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  Vandenhoed

  • July 08, 2021 15:25

  I have the same issue. When i switch the led of it goed of after the proximity timer expires but it goes on directly after again and that goes on and on.

  i know switched off the proximity feature but than you cannot switch off the blue led anymore. Only the options normal and dimm are possible. Even when i than switch om the proximity feature again the option front blue led option does not come back.

   

  seams a software issue to me 

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  Tony W.

  Product Support Manager

  • July 08, 2021 18:45

  Our QA and Engineering team is investigating an issue with the front LED pulsing on the NODE N130 in conjunction with the proximity sensor periodically being triggered by a false positive randomly turning it on such as light from a window or a plant in proximity then turning off at a regular interval - we hope to resolve this in software in a very near-future release.

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  Paul Francis

  • July 08, 2021 20:04

  I don't know if this is any help, I have had the intermittent blue light even though I've set it to off.

  This happens when connected by the analogue outputs to my power amp, but when connected to my dac by coaxial without any analogue connection the light stay stays off as per the off settings in the bluos app.

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  Paul

  • September 03, 2021 14:20

  Do your engineers have any updates regarding this annoying issue?

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