BlueSound app stucks with message 'Looking for Player' (Macbook)

Answered
Fred Kaandorp

I have been using the Blue Node 2 for five years without any problems.

Since yesterday I have been trying to start the Blue Sound controller from my Macbook and it stucks with the message 'Looking for Players'. This will take a few minutes and then the program stops.

I can stream to the BlueNode via my I-phone app. I also have a Windows laptop, with which I can also stream via the Blue Sound controller. I only have the problem with my Macbook.

I did a factory reset with the Blue Node 2. There is a blue light on the front. All other network connections are OK. I have uninstalled and reinstalled the Bluesound software.

All this didn't help.

Who can help me??

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Comments

7 comments

Date Votes
  • Seppi Evans
    Hi-Res

    What Router are you using and can you confirm that your MacBook is on the same WiFi network as your Node. Have any changes, software updates or software been installed before the issue started?

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  • Fred Kaandorp

    Router: Exporia Box V10. 

    MacBook Software: Big Sur version 11.4

    Macbook and BlueSound are on the same WiFI Network.

    I reconnected some power cables before the issue started,  No software changes.

     

     

     

     

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  • Seppi Evans
    Hi-Res

    It’s possible setting have altered on the router either by a firmware update or by the ISP if they supplied and maintain the router?

    I would log a support Ticket with Bluesound, from the App select Help…Send Support Request

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  • Fred Kaandorp

    Today I reset my Experia Box 10 and tried again to connect my Macbook with the BlueNode.

    Now the connection was made,

    I do not know what happened, but I hope the connection stays stable,

     

     

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  • Fred Kaandorp

    Hi Seppi,

    Due to a thunderstorm, I disconnected my set up today. When I reconnected, all connections were rebuild, except my Macbook with the Blue Node2. It stucks with the message 'Looking for Players'. This will take a few minutes and then the program stops.

    I did several resets with the router and Bluesound, Nothing helps.

    Please can you follow up my previous ticket.

     

     

     

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  • Seppi Evans
    Hi-Res

    Sorry I am just a user like you, Bluesound will be in touch.

    Worth looking to see if your Router has a setting called multicast as it does seem that your router is blocking traffic.

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  • Swgordon

    Seppi, i am having similar issues and think it is due to me upgrading recently to an EERO mesh router. How would I address the multicast issue you raised in the above response to Fred Kaandorp? Thx.

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