iOS BluOS Controller App -Blows!

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6 comments

  • Official comment
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    Seppi Evans

    Glad to hear you are up and running. The quickest way is to temporarily plug in an Ethernet cable and wire the Bluesound device to your router. Using the Bluesound App you can then enter the WiFi credentials and remove the Ethernet lead. The App also lets you force hotspot mode just as long as it’s already connected by Ethernet / WiFi,

    The only time I have ever had a player not display in the available networks settings of iOS is when the player was not factory reset and already had the WiFi credentials stored, hence not in Hotspot mode.

    EDIT… if the LED is not green then the player is not in Hotspot mode,

     

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    Keith Lockett

    One of the things I actually did over this second 3 hour ordeal was plug the Bluesound directly wired to the router-Same Result even after disconnecting and reconnecting the plyers power! Blu OS app said go to IOS WiFi settings, connect the device there, then return to the Blu OS Controller app to finish setup. Again very frustrating since the only thing that changed in the router was the connection status from wireless to wired.  Could be wrong but I really believe the best way to fix this in the BLU OS iOS app would be to provide the user an option to enter the router SSID and password info directly instead of sending you back to iOS settings if the app can't automatically detect the player on the network as intended. Again, very frustrating to see the player have a solid blue light, the router show the player as a connected device, and the Blu OS Controller app not see the player on the network and therefore not let you start or finish the player setup.

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    Shari Gershenfeld

    I am having the same experience as Keith. The iOS app is useless and my husband, son and I spent a few hours last night trying to get the speaker to work and still nothing. We tried the ethernet cable suggestion and that didn't work either. This shouldn't be so difficult to set up and I fear that even if it does eventually get set up we'll have to go through this every time we use it. I want to speak with someone at your company about it. How do I do that?

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  • Hi Shari

    I have escalated your issue to our Support Crew - we will be in touch.

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    Robert

    I have the same problem. Although I was able to finally get my desktop to connect. My Iphone and Ipad no luck. 
    Can we no longer have multiple devices with the app?

     

    What was the eventual fix?

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  • Avatar
    Tony W. - Product Support Manager

    Your iPad or iPhone is blocking network traffic. In the iOS Settings, ensure under Apps that Local Network support is enabled for the BluOS App. E-mail us at support@bluesound.com or select Help, Send Support Request in the Desktop App for us to take a closer look if other network issues are occurring.

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