iOS BluOS Controller App -Blows!
Extremely Frustrated! This is the second time I have spent more than 3 hours trying to get the iOS app running on my iPhone and iPad to detect/find my Bluesound Node that I can clearly see connected wirelessly to the network on my router. The really infuriating thing is after the Blu OS Controller app says it can't detect or find any Bluesound player it says "Go to iOS WiFi Settings, find the player, and connect to it there. Well the problem is the player you are trying to get the Blu OS to find so you can set it up isn't in iOS WiFi settings. So you are DONE! No matter what you do the Blu OS app will not detect the player and you are stuck. After about a million Blu OS app deletes and reinstalls, and player hard reboots still no Blu OS app player detection. The only way I eventually was able to get the Blu OS app to find the player was to: delete the Blu OS Controller app, reset my router, then plug-in the player, then reinstall the Blu OS Controller app and then keep my fingers crossed.
The Blu OS Controller apps needs a button/option that lets you manually input the required network location from the router so that the app can find the player if, as is most of the time, it can't find the player on the network via apple WiFi settings. The user should not have to stand on one foot and twirl around to try and force the Blu OS Controller app do what it clearly has problems doing. Thank God for Google or I would still be trying to get the Blu OS Controller app to find my player. Too bad because I really love my Bluesound Node. The Blu OS Controller app, not so much....
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One of the things I actually did over this second 3 hour ordeal was plug the Bluesound directly wired to the router-Same Result even after disconnecting and reconnecting the plyers power! Blu OS app said go to IOS WiFi settings, connect the device there, then return to the Blu OS Controller app to finish setup. Again very frustrating since the only thing that changed in the router was the connection status from wireless to wired. Could be wrong but I really believe the best way to fix this in the BLU OS iOS app would be to provide the user an option to enter the router SSID and password info directly instead of sending you back to iOS settings if the app can't automatically detect the player on the network as intended. Again, very frustrating to see the player have a solid blue light, the router show the player as a connected device, and the Blu OS Controller app not see the player on the network and therefore not let you start or finish the player setup.
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I am having the same experience as Keith. The iOS app is useless and my husband, son and I spent a few hours last night trying to get the speaker to work and still nothing. We tried the ethernet cable suggestion and that didn't work either. This shouldn't be so difficult to set up and I fear that even if it does eventually get set up we'll have to go through this every time we use it. I want to speak with someone at your company about it. How do I do that?
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Hi Shari
I have escalated your issue to our Support Crew - we will be in touch.
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I have the same problem. Although I was able to finally get my desktop to connect. My Iphone and Ipad no luck.
Can we no longer have multiple devices with the app?What was the eventual fix?
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Your iPad or iPhone is blocking network traffic. In the iOS Settings, ensure under Apps that Local Network support is enabled for the BluOS App. E-mail us at support@bluesound.com or select Help, Send Support Request in the Desktop App for us to take a closer look if other network issues are occurring.
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When node works it’s great. But like many I have had continuous connection problems. Our set up is simple. Node connected to speaker splitter covering a few rooms— not an Ethernet connection — but used Ethernet for set up. My wife and I use our iPhones to control using the app. Problem is sometimes player shows up on my phone not on wife’s and other way around can change several times a day or can work fine for weeks. Customer service is awful. This problem is so pervasive, that it has not been properly addressed is ridiculous. I have (maybe) finally found a sort of fix — having tried virtually every solution I have seen on line, if the player is greyed out on the app (or otherwise not controllable) just by switching wifi off on my phone for a few seconds and turning back on, player reconnects. So far (over last 24 hours) this has worked every time on both our phones. It’s annoying how many times we’ve had to do this, but of the various “fixes”, so far this has been the easiest and most consistent solution—based on experience since acquiring this product I’m not entirely optimistic that this will continue to work, but we’ll see.
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Customer service is awful. This problem is so pervasive, that it has not been properly addressed is ridiculous.
Hi Rob - I was looking through your history and don't seem to be able to locate your report history with our Support Crew. Please select Settings, Send Support Request in the App to send us a log file of your player or e-mail us at support@bluesound.com and we will be happy to help solve why your network router may be blocking multicast traffic.
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