Players no longer appear after last player update

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    Seppi Evans

    Try power cycling the Bluesound devices again as you have already rebooted your network components. Also then look in the Unifi controller to see if they are connected.

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    Rene van Erk

    Thanks for reacting -- I did powercycle a few times and yes, the devices do get an IP-address when I check in Unifi

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    Seppi Evans

    Can you ping them from your PC? There was a recent post regarding Unifi and the access points did in fact have the client isolation turned on.

    Might be worthwhile powering off your Bluesound Devices for a few minutes. If no joy raise a ticket with Bluesound... from the App "Help... Send Support Request"

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    Rene van Erk

    Thanks for another good tip !!!

    When pinging both devices there are no replies. Interestingly enough in Unifi 1 of the 2 devices does show up/down Lan data activity, the other one stays at zero

    (in all honesty: it annoys me I didn't think of the pinging myself ... :-) but kudos to you)

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    Rene van Erk

    And BTW: sending an online support request doesn't work -- all my controllers say "no information available", I guess because they can't find any players

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    Seppi Evans

    At the bottom right hand side of this webpage is a blue  “? Support" button

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    Bob van der Werf

    I have the same issues sinds the last update. My Node 2 is wired to my homenetwork I can ping from my device to the Node 2 but the app does not see the Node 2!!!!

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