Network Issue

Answered

David Trevaskis

• June 24, 2021 22:23

Hi There 

I have a Node 2 and Vault 2,  wired to an UniFi Dream Machine Router Switch set to 1GbE port speed...... neither of the Bluesound devices appear in the app and the units flash green or stay solid red......... when I set the port speed to 10/100MbE they return and work perfectly.

All products have the latest Firmware and I have done countless reboots of everything and change cables etc, other devices in the switch happily work at 1GbE without any issues

Your specs say they support 1GbE , please advise.

Regards

David

 

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• 

  Seppi Evans

  Hi-Res

  • June 25, 2021 06:43
  • Edited

  I “played” with a UDM and found shielded or metal plugs on the patch lead limited it to 100Mbps (non pro version) but not on all attached equipment. 

  Raise a support ticket with Bluesound so they can have a look at the logs, also if you use Reddit would suggest posting in the Ubiquiti forum to see if anyone has any other pointers. 
  
  

  Hate to say this but a factory reset of the UDM got a few things working for me when I had one. 
  
  

  EDIT Presume you have tried it on auto negotiate?

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  Sam R.

  • June 25, 2021 14:00

  Additional to what Seppi's stated - if the players are Ethernet connected but no solid blue LED, it would suggest that they are not getting any signal over the Ethernet connection. Double check that the Ethernet cables are firmly in place on both ends, or perhaps test with different Ethernet cables (or on WiFi).

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  David Trevaskis

  • June 25, 2021 21:00

  Thanks for the feedback guys.

  I will raise a support ticket with Bluesound

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